EE reviews

Appallingly low salaries, huge cronyism the only way to progress professionally. HR processes totally divorced from employee experiences. Financial backing uncertainty for anything but 4G, with money likely to be promised and then pulled away several times during any year - whether by finance, or your own director trying to book Opex as revenue and hide what a poor job he's made of profitability, even when it's a drop in the ocean. Many senior level people seemingly woefully out of their depths and therefore showing blatant favouritism to yes men, or people who will do large swathes of their jobs for them so they can coast. Actually, that's hit the nail on the head: most of senior leadership content to coast through the rest of their careers without ever taking risks or innovating. Frequent redundancies that are purely tactical in nature (make EE appear profitable to the owning companies, France Telecom and Deutsche Telekom).

*Exceptionally cliquey at regional level *Favouritism *Treated differently and mocked for being weak if you’re not aggressive - Managers proudly sharing stories of making people cry *Culture of sexism, racism and discrimination noted at store level when I joined, this appeared to be the norm. *Jobs for the Lads - women treated differently and decisions made dependant on who’s friends with the right people *Store Managers and assistant managers contracts state that they are not entitled to overtime or even time in Lieu for any extra hours worked which happens often and is expected *Completely unrealistic targets and commission structure created to reward just a few *All training is around managing performance, not developing people and encouraging them *Hide behind the EE Way which doesn’t play any part in the real service techniques used at store level *Takes an old fashioned aggressive sales approach driven by regional and some store management. Customer service is secondary *Uses archaic management style of pointing the finger and making heads role when things go wrong. When sales are bad, managers manage someone out to save themselves. If like me you refused to take this approach and scapegoat others the pressure on you was unbearable *Encouraged by those in regional leadership roles to fill in needs sheet solutions on a need to know basis - really it felt like Mis-selling to me but they’re clever enough to fill in enough detail to get away with this *It’s all about making money for BT *Appalling attitude and treatment of those with Mental Health issues. Was told by a member of HR during a management training that we should not pay someone who goes off sick while being investigated, even if this investigation is about their performance being affected by their mental health and the investigation itself is causing more stress. This was in a training session with 22 plus people present and when I challenged by saying that’s punishing someone before they’ve even been invited to a disciplinary hearing, the HR representative told me coldly ‘We don’t need to pay anyone for sick if we don’t want to, it’s a benefit we don’t have to’ I could go on and on and share more about my personal experience and the things I witnessed but I’ll leave it at this - overall I can’t express enough how shocked I was by my experience in EE. It felt like working back in the 80’s or 90’s. A truly horrible experience which impacted my health hugely. Despite having no job to go to the sense of relief I had when I gave my notice was like no other and unsurprisingly I wasn’t the only manager in the region that day......In fact it was quickly followed by the notice of senior management too which speaks volumes.