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      Appello Group

      Engaged Employer

      Appello Group reviews

      Mixed feelings - Emergency Call Handler Appello Group Employee Review

      3.0
      Oct 18, 2021
      Emergency call handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours Generally good team mates Reasonable pay

      Cons

      Constant revising of impossible targets Dismissive of quality over quantity Serious issues in certain staff treatment (favouritism etc) Promotion of unsuitable candidates (nepotism) Demotion of those out of favour

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      3.0
      Jul 6, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive colleagues, good learning opportunities

      Cons

      Career progression could be faster, communication between departments can improve, and workload may be demanding during busy periods.

      1.0
      Jun 8, 2026
      Emergency call handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, good training, meet lots of new people.

      Cons

      If you’re not used to high call volumes then this role isn’t for you, relentless calls, can’t wee without being asked where are you?!

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