Bullying - Customer Service Representative Avalara Employee Review

1.0
Jan 23, 2022
Recommend
CEO approval
Business Outlook

Pros

No pros when there is a toxic work culture.

Cons

I agree with previous reviews that there is a bullying culture here. I was bullied by management, made to feel like I wasn't good enough, that my personality needed to change, talking badly about me behind my back etc, all while putting more and more work on to me (despite saying I wasn't capable!) and pitting me against others. This made me feel horrible every day and it affected my mental health badly. It also affected my confidence, as I was frequently made to feel that I wasn't good enough. I reported my concerns to HR at the time and I was told that it shouldn't go any further because 'then it becomes serious' and the person from HR also told me that they think the bullying manager is a 'nice person', undermining my feelings. A week later, it turns out that they are friends - surprise, surprise. Unprofessional, vile behaviour. I would not recommend this company to anyone. No amount of money, benefits or incentives would make me want to work there again.

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Avalara Response
4y
Thank you for taking the time to share your perspective. We want all Avalarians to feel supported and valued. We’re sorry to read that has not been your experience and we’d like to talk with you to learn more. If you’re open to continuing the conversation with us, please contact avalisten@avalara.com.

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5.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good org Solid product Good middle mgmt.

Cons

Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

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Avalara Response
2w
Thank you for sharing your experience at Avalara. We appreciate your perspective and are glad to hear you’ve had a positive experience with the team and the work. We also value your thoughtful feedback as we continue to improve and grow. We’re grateful to have you on our orange team.
1.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- Passionate employees who "remember the good times before Vista" and want to get back to it (they all think this upcoming IPO will fix things, but I have strong doubts and I expect a large layoff to artificially inflate the company's value under the guise of "AI efficiency"). - A strong interest in AI technologies (even if leadership has no idea or expertise on how to effectively implement it, and don't provide employees enough time to implement AI techniques effectively). - Nice facilities - Market product leader

Cons

- Constant, daily new priorities requiring constant reactivity and preventing meaningful work from being done. This tramples the boots on the ground employees - Toxic work culture due to a private equity fixation on bottom-line optimization. Resist, and you'll be fired. Observed many new leaders last less than 6-months, - Constant layoffs and offshoring/outsourcing to Pune, India. No understanding of these strategies, leaving no geographical balance based on needs or strategy - As a result of gutting the People Operations teams, there are no formal job profiles and performance reviews are based on popularity and subjectivity - Overworked and burned out employees across the company - Pushy, angry, and rude cross-team relationships. Many sales and operations leaders model this after executive leadership and think this is the only way to get things done.

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Avalara Response
2w
Thank you for taking the time to share your experience. We strive to create a fair and respectful workplace, and we're sorry to hear this was not your experience. We appreciate your feedback.
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