Customer Advisor - Customer Advisor B&Q Employee Review

3.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity to progress if you have tons of drive and inquisitiveness to source the information needed to fulfil the job role as you will not be spoon fed the details, just pointed in the general direction of where to gain the knowledge, thus proving your dedication and determination to the company and your future.

Cons

You will be squeezed for every ounce of work the management feel they can get out of you until you submit to working for free in your own time after your shifts have ended, just so that you don't go home feeling deflated and worthless and that you have not accomplished every task that has been pushed your way to be completed in an unrealistic time frame. Over the years the staff level has depleted by half but the workload and dedication to giving excellent customer service has increased.

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B&Q Response
8y
Hi, Thank you for your feedback. I appreciate your frustration regarding staff turnover, this has been passed to the relevant teams. Thank you.

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