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Hargreaves Lansdown

Engaged Employer

Awful, incompetent, soul destroying - Helpdesk Consultant Hargreaves Lansdown Employee Review

1.0
Mar 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice office Company events but you can only have time to get involved if you work full time Salary sacrifice benefits but again you can only make use of these if you earn a decent wage which on Helpdesk you do not.

Cons

Crap incompetent trainers, most of whom have barely been there for that long themselves who often advise wrongly meaning that customers are put at risk. Ridiculous targets and outdated systems that barely work properly and the amount of time we spend trouble shooting them we could be spending hitting said targets. Part time employees always on the back burner and made to feel inferior to favourites. HR an absolute joke. Whole environment a depressing nightmare where everyone is stressed because there's no time to effectively do all of the things our job requires and we're always getting new stuff thrown at us without adequate training to the tune of just over the living wage. Gaslighting emails belittling us every day, multiple times a day reminding us that we shouldn't be doing this this and this like we should somehow know without even being updated or trained on it. Manager favourites Inclusion? Haven't heard of it.

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Hargreaves Lansdown Response
2y
Thank you for taking the time to send us your thoughts, though I’m sorry to hear your experience has not always been as you had hoped. Receiving this kind of feedback is really useful and has been passed on to the relevant department for review people.

Explore other reviews about Hargreaves Lansdown

5.0
Dec 1, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Flexibility with working hours -Opportunities for growth

Cons

-Salaries could be better matched

2
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

People have always been the best thing about HL people are really nice and eager to help at least within Operations. Pension contributions is decent as well.

Cons

A lot of cons however Helpdesk and Operations are micromanaged a lot more then the other department as they use a real time management system however any level above those teams its none existent and ControlIQ is used as a way me to put stupid mandatory targets such as productivity. Even though they care for quality they want the tasks done in faster times and expect you to be a robot. Upper management make decision that make no sense and don't consult the actual teams involved in the changes and my team even worse giving us no time to train the spltting team and then complain about SLA times. They are planning on changing Office days 2 to 3 which didn't need to be changed and a majority of the company disagrees with as it's been this way for 6 years. Promotions and moving is not existent roles are few far to come by and is used more external candidates from LinkedIn. The only way to move up and out is sucking up management or having a connection. Please do not work here unless your desperate or need a job for money it's not worth the headache.

1
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