A sinking ship - Anonymous employee MONY Group Employee Review

I joined MoneySuperMarket as it was hailed as one of the best tech places to work in Manchester, but as soon as I arrived everything was off, and I was looking for new jobs within the first week. I stuck it out for as long as I could, but it just got worse! When I joined, I was sold on the business being customer/user focussed but found out early on that every decision came from up top, and even then, with the constant change of management and structure it became hard to follow what we were all aiming for. The new management are about as us-and-them as it gets, and blatantly ignore feedback from employees. This was particularly noticeable when most staff voted for flexible working off the back of 18 successful months of working from home during the pandemic. How did management react? They increased the pre-pandemic 1 day a week from home to a whopping 2 days from home; hardly progressive. In the last month there has been announcements of a restructure as well as some strange decisions for the future of the design and CRM teams. This includes a decision to massively reduce the amount of time spent on user research, the fundamental building block of good user experience. A lot of people are angry at the changes, there has been a lot of uncertainty, and motivation is at an all-time low. This has meant that a lot of great and talented people have lost their jobs or have left because they didn't believe in the proposed changes; and I don't blame them. The salary was competitive, but the yearly bonus and a self-development fund (which was sold to me as “it can even be spent on an Apple Watch”) were empty promises; so, it’s not like there was even anything to take the edge off the bitter atmosphere!