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      Amazing Place to Work - Call Handler NHS 24 Employee Review

      5.0
      Apr 14, 2026
      Call handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      Before you start you have in depth training. Every single colleague at Clydebank that I've met are genuinely lovely. Lots of job satisfaction, excellent salary and benefits like the employee assistance programme. No 2 days are the same, the shifts makes it easier to plan life in advance. Excellent annual leave entitlement.

      Cons

      Challenging calls, although rare but there is support if needed.

      Explore other reviews about NHS 24

      3.0
      Jun 29, 2026
      111 call handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleges to work on the variety of shifts

      Cons

      Shame that TM/management feel that they are better than everyone else yet they do not have a clue what call handlers have to put up with. Shifts can be very close together with late finishes with the dept making them up not having a clue as to how tough the turn around on shifts are as they dont do shifts

      2.0
      Jun 14, 2026
      111 call handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping people, adequate pay, NHS pension

      Cons

      Appealing behaviour from managers who do nothing all day and enjoy abusing staff for a laugh. Management seem to have their own group who just enjoy sitting in higher position and enjoy the power on other. Really unhelpful, the HR should do a better job when hiring managers.

      1
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