Driven by talent, stalled by the product - Anonymous employee Synthesia Employee Review

3.0
Sep 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Keep in mind that many of the reviews are posted by people who joined less than 2 months ago. The best part of this company is the people you work with day to day. At the IC level, colleagues are genuinely kind, helpful, and collaborative. Some senior leaders are also supportive, but this becomes less common the further up you go. The product itself is fun to work on, and given the industry’s early stage, the company is positioned to be a market leader. Relatively easy to keep an empty calendar if you want, depending on your role. Work life balance possible in many teams. An effort from leaders to maintain a good culture with flexible hours, WFH options, a nice office, team lunches, snacks, and social events.

Cons

Career progression doesn’t exist. Meaningful promotions are rare, and new roles almost always go to external hires, no matter how strong the internal talent. The atmosphere feels unstable. Employees, including strong performers, often leave. Suddenly. And without explanation. If someone leaves, their workload lands on your plate. Don’t expect more pay or even a title change for taking it on. The product and strategy change constantly. No one knows what’s working because nothing typically sticks long enough. The sales narrative often feels stronger than the product itself, which doesn’t always deliver on expectations—particularly at the current price point, which also creates many pain points for the Sales teams. Work life balance can be very tough in R&D and Product teams.

Explore other reviews about Synthesia

5.0
Mar 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart, motivated people working on a cool product and having fun doing it

Cons

Moves really fast . Not a con but something to adjust to

4.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Everyone that works here is kind and supportive and truly wants to see you succeed. - The best work-life balance I've had in my 10+ years in tech so far. You need to work hard here, but you don't need to kill yourself doing it. - Our clients are lovely people to work with. The product is a creator tool, and there are rarely stressful fires to put out or super angry clients to manage. - You're able to focus on real CSM stuff like adoption, enablement, training, expansion, and strategy, instead of constantly being reactive, like some CSM roles. - Pay is decent, remote work benefits are nice, office is pleasant.

Cons

- Like many tech startups, onboarding is TOUGH. The company scaled quickly and onboarding was never revamped. I can't speak for the other roles here, but as a CSM I went through two weeks of high-level onboarding learning about the company, different tools, and practicing demos. - After the two week period I realized how much I DID NOT KNOW about my actual role. Managing renewal negotiations, order form management and editing, managing clients' workspaces / provisioning, etc. - Because of this gap the only option is to try and make mistakes, and hope the company has grace and patience as you mess up processes repeatedly.

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