Going through some growing pains. - Customer Operations Manager UniHomes Employee Review

3.0
Mar 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunities for change As someone who thrives in implementing change, the rapid growth of UniHomes has been exciting. They've hired some excellent team members in tech who have built and industry leading website and built some clever tech behind the scenes. Sadly, a lot of that team have left. Investment New financial backing has led to wise investment in legal department who are improving best practice. Progression For anyone ambitious, progression is there for the taking. There are no pathways so you have to find your own way to climb the ladder. The high turnover means anyone who sticks around has a good chance. People There are a lot of good people at UniHomes. The founders care a lot about people on a personal level and are friendly. As the business grows, the challenge is instilling that into a culture.

Cons

Silos Each department operates in it's own silo, with it's own agenda. Some departments can be very difficult to work with. Absolutely no collaboration and a lot of self interest. Pay Plenty of staff left in limbo about their pay as scheduled salary reviews in February were dropped at the last minute. Lots of staff are soon to be below minimum wage, even after working for the company for 1+ years. This is hard to justify when money is abundant for 6 figure salaried directors and well paid sales roles. Culture divide and decision making Decision making is incredibly top-down, with directors and c suite making decisions whilst operating entirely outside the every-day running of the company. Vital improvements are left on the vine as tech team only has capacity to work on other projects. Prioritisation isn't done across the whole business, just which department fights hardest for it's own interests. Values The company has no values, making it difficult to build a culture. These have been in the pipeline for a long time now. It's important to get your values right, but it's worrying that it takes a year to write them down. Are the vaules not already there, and just need putting into words? Brain drain People vote with their feet and there seems to be an annual brain drain. I'd expect this to ring alarm bells and the company to take action.

Explore other reviews about UniHomes

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Lovely company to work for. Lots of flexibility in role.

Cons

Job is not particularly varied.

5.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly staff Nice office environment Puts trust in their employees Good culture Growing company - respected name

Cons

Minimal progression opportunities Job dependant - can be repetitive

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