Wonderful team on customer success! Great leader! - Customer Success Manager Zone&Co. Employee Review

5.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

The CSM team is truly exceptional. Laura, our new leader, is incredible, and the entire legacy staff is bright, talented, and welcoming. While our products are niche, our customers are very forthcoming with feedback, which creates a dynamic and engaging environment. If having great teammates is a top priority in your career choice, I highly recommend our Customer Success team.

Cons

Zone is very much still in startup mode. Although the products when well implemented are delighting to the customers, the process to deploy are still a work in process.

Explore other reviews about Zone&Co.

5.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The process was clear, supportive, and genuinely human from start to finish. Interviewers were warm and curious - not just assessing skills, but genuinely getting to know me. I could feel Zone's values come through in every conversation: momentum, teamwork, and a real drive to make an impact. Onboarding was smooth and well-organized. Everyone I spoke with showed deep respect and trust in each other, from the executive level down.

Cons

Honestly, none - the experience exceeded expectations.

1.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work with flexible PTO were the only pros

Cons

Company does not care to establish any sort of culture. Everyone is siloed. Turnover rate is incredibly high, new hires don’t stay long at all. Leadership is invisible and far from motivating. HR is a joke.

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