Absolutely toxic. - Sales Development Representative (SDR) ZoomInfo Employee Review

2.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

You can earn a LOT if you work your socks off there. YOUR manager will be the best thing for you, an amazing mentor and your team are lovely.

Cons

Toxic. Zero promotions. They promise you the world and give you nothing. They cut your commission once they see you earn a lot. They will jeopardise moving you up and keep you in your role. Leave the moment you can.

avatar
ZoomInfo Response
5mo
Thank you for sharing your experience and for recognizing your manager and team. We are sorry to hear you left feeling discouraged regarding growth opportunities. Internal mobility and career progression are core priorities for ZoomInfo, particularly within our SDR organization. Contrary to your experience, dozens of our SDRs are promoted to AE or AM every year. In fact, 20% of all ZoomInfo employees were promoted in 2025, including 600 people in our Sales organization. We will continue to invest in clear paths, transparent expectations, and fair compensation so high performers can grow their careers here. – Chad Herring, ZoomInfo CHRO

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

avatar
ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
avatar
ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
See reviews by: Helpful|Rating|Date|All