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      ZoomInfo

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      ZoomInfo reviews

      Toxic - Account Manager ZoomInfo Employee Review

      1.0
      Jan 3, 2023
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues and remote working possible.

      Cons

      Micromanagement checking your emails, calls etc. You are insignificant here; for the leadership, it is all transactional. Customers are only valued for how much money they can give. You are not allowed to take any leave during the last two weeks of every month. For example, you are not allowed leave in December. You work overtime and have no work-life balance; you hardly get to eat or manage a bathroom break. The company structure could be more organised and neat, especially since they are a listed company. SDRs inbound & outbound, AMs for different groups, and solutions overlays, even one is fighting for the peace of the comms and targets. No proper communication. All different internal systems are not automated and don't talk to each other, so you have to have countless tabs. Yet they mainly work off of g-doc sheets and require you to fill in details manually, which continually is re-repeated on countless other sheets. When leadership asks you for feedback on the areas of struggle, and you give them feedback, they then use it against you and blame you. They are not trustworthy and have no dignity here.

      avatar
      ZoomInfo Response
      3y
      Thank you for taking the time to leave feedback. As part of our new international team, your input is very important. While it’s great to hear you got along with your colleagues, I’m concerned by your description of mismanagement and poor organization. Over the past year, we have scaled extremely quickly, especially in our international segment, and missed out on some opportunities to optimize our team structures and processes. To that end, we have reorganized some of our Sales teams to help align the SDRs, AEs, and AMs more effectively. This should help with communication and process flow across the board. I want to see all of my Account Executives and Account Managers grow and thrive, I’m sorry to hear that you did not feel supported at ZoomInfo. Thank you again for sharing your thoughts and I wish you the best of luck in your next career move. Ray Mariano, ZoomInfo Senior Vice President of International Sales

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      4d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      4d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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