You need to be fast! - Front of House - Team Member wagamama Employee Review

2.0
Nov 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Weekly pay 2-4 weeks training (where you won't receive any tips) Overall good tips, I used to make around £9-10/ hour after tax (pay+tips)

Cons

Split shifts are awful, if you live far from the restaurant you can end up being there for 12 hours and working just 8. The upselling and sales focused managers can be extremely pushy, making you feel uncomfortable trying to upsell all the time even when it's obvious that the customer doesn't want anything else. It's a business and they want to make money, I get it, but it is extremely focused on sales but not rewarding for workers. It doesn't matter how busy the restaurant was or how hard you have worked, you will get paid the minimum wage (plus customers tips) and that's it, forget about bonuses for extra sales. And trust me, it gets busy. You can overheard managers talking to team leaders talking about who they are going to USE to make some duties. Many times I felt like my opinion didn't matter and all I was is a body made to work or a number more than a person.

Explore other reviews about wagamama

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good salary Great team Good food

Cons

Hard to get promoted Hard to get payment review

2.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Corporate setting with systems in place When I first started the company culture was great, everyone loved going into work

Cons

Although systems are in place, things don't work half the time, whether it's IT or equipments. Lackluster communications between all departments, making the day to day in operations more difficult than it should be.

See reviews by: Helpful|Rating|Date|All