FIS reviews

3.5

59% would recommend to a friend

(13,278 total reviews)
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Stephanie Ferris

51% approve of CEO

47% positive business outlook

FIS has an employee rating of 3.5 out of 5 stars, based on 13,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FIS employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

13K reviews
5.0
Jan 25, 2022
Recommend
CEO approval
Business Outlook

Pros

It is a long list but i will try to summarise: 1. Talent and exposure: FIS is the biggest fintech outthere, it attracts lots of great people who work for the organisation and this will only lift up the standards internally and spice the competition. You will learn from these people and grow quickly. Also, with technology taking prominence in the financial world but also in society in general, top talent is now more and more focusing on technology and fintech. Play with the best and you will learn something. 2. Fantastic client base: the division i work for has 9 out of the biggest 10 firms in that industry as clients and this applies to most of the divisions. Top banks, top insurances, top asset managers etc... just having calls with these clients will give you a great exposure to the best practices in the industry, latest trends and outlook. 3. Cross functional portfolio: FIS has more than 200 products across its 3 verticals: merchant, banking and capital market. There is no other fintech with such scale and presence across industries. Even when you are working for a certain product, you have visibility and exposure to a great number of other products and industries and this is where the fun starts in trying to learn from each other, integrate and cooperate when beneficial and implement best practices across products. FIS is uniquely positioned to solution for a bank for example from their core banking, treasury, payments, asset finance, asset management, asset servicing, loans, insurance, corporate actions, reconciliation, cards and the list goes on. The push is to have all of these act and behave in harmony, great potential and great opportunity for anyone to be part of this. 4. Room for self development: besides on demand learning platform and tons of materials and courses, you will feel encouraged to create your own work, in the sense of identitying a need and going on to build a solution for it, the products are there and the learning is there, you need to just go and make something out of it. Also, there is a lot to learn, you wont feel limited, on the contrary you will risk being intimidated by the sheer size of the organisation and the amount of learning you can achieve. 5. Career building: like any competitive environment, good talent is rewarded and offered career progression paths. Also, because FIS is in a prominent position, it has a lot going on in the sense that you will most likely get exposure to things that are normally reserved for very senior profiles elsewhere. Dont be surprised if you get to speak in an event in front of industry leaders and you will be trusted and supported to do so. 6. Flexible structure: never authoritarian. I have been here for more than 5 years, and i have seen less pleasant people tend to be purged systematically, the culture encourages and attracts decent people and they are the vast majority. 7. Flexible work setting: most of the business units are relaxed about dress codes, work from home, working hours... do your job well and deliver and you will be fine. 8. Compensation: FIS is a well resourced company and it will Compensate you properly. Benefits are at another level ranging from private insurance to helping you with your hobbies... the whole range.

Cons

Slow to move: like any big organisation, FIS can be slow to move with new products, but like a well oiled big machine, once it goes, it goes. Knowing what to expect is important and will help manage the expectations Constant reorganisation: i dont necessarily see it as negative, but many do, the only unchanged reality at FIS is change itself. Normally reorgs are at middle and senior management levels and rarely affects the smaller ranks...

2.0
Oct 13, 2021

The bright start of worldpay is slowly fading away.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Reasonable base salary * good people in my team * training available (sometimes) * WFH is allowed (currently) * some benefits are good.

Cons

I am only giving it 2 stars out of respect for what the company was. FIS is "Leading us with integrity" straight into the ground, When i first joined Worldpay - heritage Worldpay it was a fun and interesting place to work. with great people and clear routes for progression and career development. unfortunately, after purchasing Vantiv, and then being taken over by FIS. the company has been stripped of all the good qualities and is a shell of its former self. FIS is attempting to force its "americanised" culture onto its UK employees. which just isn't going to work. the company care more about profit than anything else, they have no respect for their staff and how hard they work to keep things afloat. you will only be recognized for mistakes. which are easy to make with the incredibly complex monolith of a system that is a Frankenstein hybrid of about 10 legacy systems at this stage. Since the takeover was completed, colleagues are expected to work 100% harder, with 50% less staff and a pay cut in the form of bonus removals for the lower grade workforce, even though profits increase. however they do somehow find the money for a pointless mid year update meetings full of cringy one lines and music performances that again, nobody cares for. the money that likely cost would have been sufficent to keep the worker bonus. in which, we were told by the CEO we need to work harder! which is borderline insulting. You will be bombarded with "training" that boils down to a tick box exercise almost seemingly designed to make people waste time and be less productive. You will be expected to work a ridiculous amount of hours a week with very little recognition, sacrificing your sleep and probably your health for it. this has got progressively worse with new FIS procedures that waste time, experienced staff leaving the company (likely for all the issues i am outlining) and whole teams of people being let go.. with FIS blame is the name of the game, they will look for a scapegoat for issues and prepare to be lambasted by the senior management for issues beyond your control. and you'll be doing all this on hardware/software that barely works. You will have practically zero work life balance at times. especially since working from home has become the norm. I am in favor of WFH but FIS as a company do not properly prepare or put the correct support in place to assist its employees with the new modern way of working. For a company that places such emphasis on innovation its Surprising just how poorly managed the internal technology is. especially the security systems. sometimes it feels like working for clown show the amount of hoops you need to jump through. needing up 5 different tokens, logins and processes just to access systems that should be simple. it makes basic duties that would previously taken ten minutes take upwards of 2 hours. You can expect to slowly but surely have your job replaced in India. and get the luxury of training them up to do it. FIS new mantra is employing on the cheap and let the remaining employees pick up the pieces when obviously skill and knowledge leaves the company and is replaced offshore. prepare to spend half your time fire fighting issues with little knowledge on the subject apart from seriously outdated documentation. and the other half trying to remember which token you need to access the system you need. progressing here is next to impossible now since the takeover. even if you somehow manage to find the time to learn something new you won't have the resource to do so.

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FIS Response
4y
Thank you for your feedback. We appreciate the time you have taken to write your review and are happy to hear that you appreciate WFH options, Training opportunities, and other benefits provided at FIS. As you mentioned, FIS continues to grow and develop through a mix of organic growth and acquisitions, and sometimes that requires change across various aspects of the organization, including reorganization in business units. Also, 2020 was an unprecedented year for the world and for FIS. We unexpectedly and quickly pivoted in several areas to ensure we were laser-focused on what’s important, and that is our colleagues, clients, and communities. This included investments in new health and safety protocols throughout the organization and new wellness programs, including COVID-19 time off and enhanced medical, well-being, and mental health resources. With that being said, FIS is not immune from the financial impact the pandemic has had on businesses globally. As a result, we faced an unusual compensation year for 2021. You identified yourself as a current colleague, so we encourage you to discuss/report any of your stated concerns through your manager, a member of the People Office, or the FIS Ethics Hotline.
2.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

- Stable salary - Professional, ethical workplace - Some of the smartest, kindest people work here - they really are equal opportunities, everyone is welcome

Cons

By God FIS when you bought us out I thought it was going to be just another acquisition by some run of the mill company from the US but you swung for the fences reinforcing the stereotypes. The methodical destruction of our ways to work and interact with the rest of the company has been a relentless and brutal onslaught. - FIS on a constant lookout to stop you from working in the following ways -- They break your tools, shut your out of your development environment under the disguise of security -- Bureaucracy is completely and utterly insane. The management structure is like a telephone pole, there are so many levels between grunts and the CEO, the ceo's fifth level down managees probably don't even know our department exists. -- Every step of the way towards making any progress for the benefit of the company and its customers is fought for with sweat and blood. They will make every effort to void your work and halt your approvals. -- You're just a number, literally. An employee number as far as the system is concerned and everything is the system. -- Disjointed silos of authority fight over scraps constantly. The most mundane things take months to implement and die in the crib all the time. New features are whatever new 'standard' FIS dreams up for us to implement, only to then turn around and make it as frustrating as possible. -- Attrition is eye watering, replacements are not brought in. Every week is 'who left this week' and I don't remember a local hire since the before times, it's all shipped off-shore. Management insists of the contrary. -- The work _on top of all this_ is soul crushing whittling of business logic and apis that wouldn't look out of place in 2007.

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FIS Response
4y
Thank you for taking the time to leave a review and reiterating that our people are one of the best things about our company. You identified yourself as a current colleague, so we encourage you to report any of your stated concerns through your manager or the Ethics Hotline.
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