Pros
Nice people, good starting spot - job market is tough right now so a job is a job. If you want a more account management/customer success role and you're just out of uni. then maybe use this as a stepping stone.
Cons
Poor upper management Low morale, Frequent restructuring, Multiple team changes, Mid quarter KPI changes without notice Poorly attainable KPIs Micromanaging, Internal politics (senior leaders magically choosing to leave with some only being in job for less than a year), Poor AI implementation to the point it just seems like token maxing with score boarding of how many people are using it - this also led to a website with poorly generated AI videos, A lot of outsourcing to India - when it comes to internal processes and support or even HR you will be waiting and communicating for days just to solve one problem Constant cost cutting Office attendance tracking Terrible career prospects and mobility Role responsibilities slowing changing towards more of a recruiter/call centre role High churn - when joining it's not great to see multiple leaving drinks over and over within your first month Very poor communication from management, town halls seem to be PR for new AI applications rather than speaking elephants in the room. Some teams are becoming really big on being available to clients 1 hr before working hours and 3 hours after working hours. Job is very repetitive and monotonous, some will like this others won't. CEO doing her best version of Avengers Assemble bringing in her former colleagues from Reuters
