Gartner reviews

3.8

71% would recommend to a friend

(9,329 total reviews)
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Gene Hall

78% approve of CEO

54% positive business outlook

Gartner has an employee rating of 3.8 out of 5 stars, based on 9,329 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gartner employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Jun 18, 2020

Stay away

Recommend
CEO approval
Business Outlook

Pros

The salary comes on time.

Cons

I have been thinking about writing this review for a long time, but how Gartner conducts itself during the pandemic has been so awful that I couldn't stay silent anymore. Let me talk about the actual job first. If you come from agency background, you will find yourself at home with silly targets on the number of reach outs, canvas calls and all that jazz. Just don't expect a lucrative bonus to pay for you competing with 10 other recruiters who all cover the same territory. Candidates that know those who work at Gartner usually stay away. In some regions it is a real problem and for a good reason. Micromanagement is the norm here. So are affairs - I've never seen this many affairs and hook ups between employees, in any place I worked since my teens. Your workload will be fairly small, yet you still have targets on your back. Internal hiring is discouraged because it doesn't count towards your and your managers targets. The company has been going through a number of freezes for quite some time now and so you will spend your time talking to candidates wasting their time because you have no roles, but must hit your numbers. Be prepared that your colleagues and manager are going to listen to your calls. Do not expect a promotion, there are several layers of management and you need to be best pals with your manager or even better, with your manager's manager. One of the managers of one of the other teams left because she knew that despite her work she would never go beyond where she was. You are expected to follow orders and not object, it's the Gartner way or the highway. Challenging the status quo they bang on about is just smoke and mirrors. You cannot challenge anything apart form your client's budgets or repeated rejections, or so the Sales teams say. There is a lot of backstabbing, fakery, egos, politics, and toxicity just about everywhere and don't think you can raise anything with HR, they won't help you. Now let's talk about how Gartner handled the pandemic. At first everyone was reassured that they are all safe. New employees due to start were not going to be affected. Shortly after the offers of employment were being retracted. Some people have already finished their previous employment. They were left with nothing. Gartner is so dumb that the decisions made in the US were made without any knowledge of the local employee rights and they didn't know that in some countries it's illegal to retract an offer. The recruiters in Sales team were affected by this the most. Pay increases were cancelled too, regardless of the circumstances. After this, another reassurance was made - there will be no redundancies. So nearly the entire Events business was made redundant about 3 weeks later, and some of the recruitment support functions were affected too. But what does Mr CEO do? Nothing. He tells us about his new puppy in a global call. Then he makes more redundancies. Something is clearly missing here... Oh wait! Where is your pay cut, Mr CEO? Gartner prides itself on its integrity. Shame to say they wouldn't know what integrity was if it smashed into their face, let alone back of their head. Go somewhere where you can really make a difference and learn. Coming to Gartner was the biggest career mistake I made.

1.0
May 18, 2016

Confessions of a snake oil Salesman!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cafe, Expenses, Car Parking, that's about it!

Cons

Immature ineffective management with little power to make decisions

1.0
Jan 6, 2015
Recommend
CEO approval
Business Outlook

Pros

The SMB New Hire Sales Academy was when I undertook it good training and the job does teach you well in the world of selling. Having Gartner on your resume makes you attraactive for other companies - you will receive a lot of messages from recruiters

Cons

To summarise: Gartner SMB is an extremely immature, childish organization, run by managers who allow bullying and believe in “management by fear”. The location is aweful and the pay really bad. Career progression is close to non-existing and you will never be allowed time off during the holiday-season. Gartner SMB is a sinking ship. What once was a great place to work has grown into a terrible place heading for disaster. Please find the full description here below. *Gartner clam to "hire only the best talent" but in the end they are doing lots of “desperate hires” to cover for everyone leaving and reaching the goal of growing the sales force. The actual interviewing process is more like a psychology test. They will ask you all kinds of irrelevant questions, dig into your childhood and analyze your life until now. The only answer "good enough" if ever to answer what motivates you is money, and if you can show them a calculation of how much you need/want to make they will give you the highest mark. Truth is though, at the moment they are having so much trouble hiring good talent that speaks another language than English so they are taking in "desperate hires" just to fill the headcounts due to everyone who has left the Company lately. *If you are looking for somewhere you and your colleagues will stay for a longer time, look elsewhere. The turnover of people on the SMB floor is really high - there is always someone having leaving drinks. *Location. The Gartner office is located in Egham. This is outside of Staines, which is a 50-minute train ride from central London. When getting to the station there are shuttle-buses picking you up in the morning and dropping you off in the evening, only during selected times. Which basically means that if you are not driving, you are trapped in the office or dependent on the buses (which are most times delayed). You are paying between £230-300 each month just in the train tickets. If you are driving you get stuck on the highway or any other traffic jam highly likely to occur in the area. *The salary is way below the industry. Any other (well-established) IT company will pay you more. This is most likely due to the location. The very low salaries would not work in central London, or elsewhere. The whole compensation plan is poor. I now make more money in central London just in my basic salary than what i did when hitting my targets at Gartner. Oh, and the quarterly bonuses they talked about in the interviews do no longer exist. The highly valued Winners Circle is being cut down, and the company is paying less and less on what was once a really amazing experience. Rumors say the CEO even wanted to cancel the whole thing to save money and show better margins to the shareholders. *In terms of culture. Imagine a kindergarten for “adults”, or 20-year olds something. That is the feeling after some time on the floor. You will be micro managed, no managers will trust you are working unless they push you and keep an eye on you all the time. Not even when you call in sick will they trust you. Not even when you are called to important doctors appointments will they let you arrive later or work the day from home. Every now and then they will have some “fun” activities, basically forcing everyone to dress up in stupid costumes and playing pointless games. You will find that people will gossip. They gossip about everyone and everything like nothing was more important. You will find people cheating on their partners and families with teammates, colleagues, managers etc. Oh, there is bullying as well but none of the upper-managers seem to care about this. This is an extremely childish organization/business unit, in which the average age is probably 25. *People are promoted from Account Executives to Area Managers based on numbers and not on their people/managerial skills. As you can imagine this result in some catastrophic results and some managers think “management by fear” is the way forward since they are completely incompetent in managing a team. Some managers will respect your private time and realise you have a life outside of work, whereas some managers will force you in to multiple pointless stupid activities both weeknights and weekends. All paid for by yourself. *If you want any time off October – December 31st just forget about it. Even when your region is completely closed during the holidays, they will make you work. If you asre lucky they will let you “work from home” on the 24th of December, but trust me, the managers will be pinging you on im every hour to check up on you. Remember they don’t trust you. You will have to come in to the office the very last days of the year, including 31st of December, even if you have absolutely nothing left to do. There is no consideration for everyone wanting to spend time with their families during the holidays. *When you finally decide to leave the company they will try and keep you by saying there will be “management positions” for you in the future. Do not fall for this. Leave as fast as you possibly can. Do not look back. Run! Or do not even join to begin with. Any other company will be a better place, or at least not worse.

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