IQVIA reviews

3.7

72% would recommend to a friend

(15,287 total reviews)
avatar

Ari Bousbib

76% approve of CEO

62% positive business outlook

IQVIA has an employee rating of 3.7 out of 5 stars, based on 15,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IQVIA employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Anything I write here would pale in comparison to the cons.

Cons

Just want to start by saying that I don't normally write reviews of any kind but, if one person reads this and decides not to apply/accept an offer from IQVIA as a result, I'll have done a good deed. Where to begin? Wish Glassdoor would let me give zero stars...Absolutely awful office culture; the work environment is very sterile, bland and quiet. Completely devoid of personality. This is probably due to the incredibly high churn rate. If you've been there for more than a year, you're considered a veteran. You are expected to do very long hours on projects, including weekends, so forget about a social life (I was actually reprimanded for going to an end of project celebration dinner...). And yet, the bonuses are minuscule and you get paid less than the market rate. A fun game we used to play was to calculate our pay per hour; one of the most sobering experiences of my life. By the way, the CEO is the highest paid person in pharma... The whole employee assessment/promotion process is so cold and devoid of any sense of humanity that one might wonder if it is actually run by AI. However, when you witness the nepotism, brown-nosing and office politics first-hand, you realise that it can't be. Because employees are pitted against each other by virtue of how they are assessed, this manifests as a bizarre Stockholm syndrome whereby employees convince themselves that they should work as long as possible and play nice with Managers/Principals/VPs to get ahead. This also results in a complete lack of camaraderie among fellow hostages - I mean consultants. Now to the actual work. Like I mentioned before, you are expected to work sweat shop hours. This is because you are staffed on multiple projects at once with ridiculous deadlines. And this is because the VPs that sell these projects don't think about the people that actually have to do them; just that they've managed to chip away at their sales target and are one step closer to a bigger bonus. But you might say "the amount of work isn't so bad if you enjoy it, right?" To that, I would generally agree. However, this is some of the most repetitive, commoditised, tedious work imaginable. After a few projects you start to wonder whether university was worth it. And if you struggle with the work at all, you are given no support. Also, most of the work you do is pointless. A glaring admission of this is when you are told, "the client wants to use up some leftover budget." Regardless, imagine having done 100 slides (most of these end up in the appendix which no one reads) and then be told that the Principal on the project prefers different style bullet points, or the VP prefers boxes with rounded edges rather than sharp edges. Also, imagine being in 2 or 3 meetings a week (per project) that don't really seem to go anywhere. Oh and you have to take minutes on these meetings that don't go anywhere (no one ever reads these of course). Depending on your manager, these minutes may undergo multiple revisions. I remember one notable case of this; I think the notes had 4 or 5 different versions and went out a month after the meeting it referred to. By the way, this task falls on the most junior person on the team, regardless of their actual position in the hierarchy. Imagine having slogged at IQVIA for 3 or 4 years, worked up the ladder, and then be forced to take superfluous notes because the budget doesn't support more junior team members. Oh and there's project team updates and such that, in some cases are helpful, but in most are not (and sap away at the limited time you have). This is simply "the way projects are done" I'm told. Because a "real project" has to have certain activities for it to be considered to be running well. Even if these activities are pointless and time-wasting. IQVIA spends nothing on training and development either. The company is so cheap that it's as if you are working out of the back of Ari Bousbib's van. It acts like it's a huge player in the consulting space, but you never receive the benefits of this as an employee. Because of this, you do find it difficult to make lateral moves into other jobs. You aren't really qualified for anything other than the fugazi work you do. All of these elements add up to extreme employee dissatisfaction and ennui. This leads me to the strangest part of all. It's obvious that most of the consultants hate their jobs/lives. Even if you don't overhear their conversations, the churn rate is black and white. And, yet, no actions are taken with regards to this at all. It seems management either do not know how to improve their employees' experience of work, or just don't care. I think the latter.

5.0
Jan 22, 2017

Great place for a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Somewhere they are committed to you development and in contrast to some other CROs you can spend your career here as internal development is taken seriously. They have done a lot of work to ensure they have market competitive salaries too. People are generally very nice and the offices are great.

Cons

Can sometimes be long hours but not all the time - really depends on the project and how you manage it.

1.0
May 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Junior staff are exposed to a great deal early on. For someone just starting out in the clinical research industry, or a university graduate, you really do learn a lot and you have the opportunity to work in many therapy areas and on all trial phases.

Cons

The attitude of upper management and the way staff (especially junior staff) are treated at this company is absolutely unacceptable. The extent of the managerial incompetence I witnessed and the sheer level of blatant bulling by senior staff members is disgraceful and I would encourage avoiding this company at all costs. I worked in multiple departments in more than one country while at IQVIA and this deplorable attitude seems to be part of the general company culture throughout. I would say I personally experienced or was witness to multiple cases of genuine workplace harassment by senior staff and no amount of complaints to HR went anywhere. Most of the staff in HR were friends with the managers we were complaining about; favouritism/nepotism is rampant!! Junior staff were constantly put down and managers took no accountability for poor team performance - they would publicly throw their staff under the bus before they would ever own up to their own mistakes. Sexism was also a big problem in one department I worked in while at IQVIA and one of the male directors would often make derogatory comments about female staff and their choice of clothes in front of the entire office. Anyone who was underperforming (mainly because they were desperately overworked) would be publicly shamed at team meetings. Benefits would be withheld from the entire team and this would be blamed on that one persons mistake, isolating them and creating an atmosphere where staff were so afraid to make even simple human errors. Pay rises were virtually non existent and don’t expect any kind of work-life balance; junior staff generally work all hours for no overtime while managers leave early. They think the occasional free lunch can fix everything and god help you if you try to go over their heads to complain about poor treatment because they will make your life hell!! Fear-mongering was a common tactic employed by senior staff and they would frequently tell us that other members of the team had complained about something we said/wore/did but would not tell you who it was, so everyone was constantly paranoid and there was no trust on the team at all. You could say nothing in confidence to your manager, it would always get back to the rest of the office. The volume of staff turnover at this company is truly shocking but it is a reflection of just how poorly they treat their staff. Staff members having what I can only describe as mental breakdowns while at the office was a common occurrence in every department I worked at. Confidential employee information being used as gossip amongst senior staff was also not uncommon and there was a general lack of support for the chronically overworked and underpaid junior staff. I left this company with an extremely negative outlook on the clinical research industry as a whole and for this reason I decided to make a career change. I have since moved to a different area of the healthcare sector and to a company that actually treats their employees like human beings and I have never been happier. I am not one to leave scathing reviews like this but this was genuinely the worst place I have ever worked and I was horrified by the way myself and my colleagues were treated. I would avoid working here at all costs unless you are at a very senior level and can stomach turning a blind eye to the awful way staff are treated!!!

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