Lifeplus reviews about "system"

Some days just the same thing over and over

Complex processes with lots of exceptions and changes. Company working hard on improving communication with Service and also customers, but not always successful. High expectations in terms of quality and punctuality - reasonable but can be stressful. Outdated systems for processing orders and customer management making working life way harder and frustrating than necessary.

The environment felt draining, not uplifting. Workloads were heavy, systems were outdated, and leadership rarely acknowledged effort. The emphasis on positivity felt forced - a mask over poor organization and low morale. It's hard to promote wellness when the staff behind it is worn thin.

Outdated systems - upper management have taken c. 9-10 years and counting to fix this (start 2014/5, target date 2018, then 2019, 2020, 2021... still ongoing as of September 2023); website and other system parts recently redone in a way that puts more pressure on an *ancient* (>20 years old) system that was already on its knees to begin with (new system improvements do come, but it's always two steps forward and one back AT BEST); some managers believe they have a right to insist upon an unrealistic level of productivity, social skills, etc. (above what the company expects) and then bully colleagues who don't hit the excessive target - i.e. being harrassed to hit the maximum pay rise each year (until hitting the cap - see above) = a gap between my actual earnings and theoretical maximum of c. £2-3k over 5 years - not an emergency (see pro #3), but not good for morale or feeling valued; lots of very manual and/or otherwise complicated processes - lots of scope to make mistakes and get into trouble (especially if an error has implications relating to the company's overly-strict interpretation of GDPR); the learning curve for new starters is steep and only getting steeper (see system and process points above); initiatives about wellbeing etc are trumpeted for customers and (theoretically) colleagues, but in practice they often don't seem to apply to colleagues.

Quite a bit of learning to do (many different scenarios)

Any clear communication from anyone above your manager is a running joke for as long as I have been at the company and will probably be the legacy they leave behind once they crumble and close. Over the years I have been here as well it is obvious that many rules and expectations for the staff and resources available are put on from the US owner's side of the company and the US working culture is slowly creeping in from the top down. IT has been limited before in trying to help implement best practice changes and upgrades with internal systems being seriously old and outdated with new systems being promised for the last 3-4 years of my career there so it should be near ready by 2025-26. Over Covid and forced working from home have helped them improve and set up new systems that will hopefully continue to allow for better conditions for all CSAs but it is not a given. If you're looking to progress your career internally look elsewhere, there are very few options to progress unless you work for years as a CSA then backfill a senior position once one leaves, then if you can stay overworked and underpaid until a team leader leaves you may have a small chance to get into that position but they would rather bring in more external people who they know won't fight as much for better conditions for the CSAs. Otherwise, there are a few cases of secondments but that's so they can save pay and not give you the rate they would to fill the position usually. If you also go above and beyond you'll most likely get a pat on the back, a thumbs up and then asked why you weren't doing this much to begin with and now you need to keep it up! The customers you will work with are a very mixed bag with some being sweet and kind and other 'associates/partners' being incredibly rude, bullying, entitled and manipulative. They prey on new staff and others who are nervous to bend the rules and policies for them and if not they will simply escalate it to the Key Accounts team who are there to break the rules as an 'exception' for them to undermine any staff who held their ground on a rule or policy before. Don't be fooled into drinking the MLM cool aid either. Before applying make sure you fully understand how close it is to pyramid schemes.