Mastercard reviews

During my time at Mastercard spanning 18 difficult months, I faced the most challenging phase in my lengthy career. I was part of a support team led by a manager known for bullying. The team had already witnessed two departures due to this manager's conduct. Working in such an environment took a toll on my mental well-being, plunging me into depression. Despite seeking support, I was cautioned by colleagues against reporting to HR, as they believed it wouldn't yield any help. This situation contradicted the image portrayed by Mastercard, a company that consistently emphasized its values and principles of decency. Encouraged by slogans like "acceptance matters" in the managers' email signatures and numerous messages promoting speaking up, I naively believed in their integrity. Armed with evidence and witnesses, I gathered the courage to report the bullying and discrimination to senior management and HR. Regrettably, the response I received shattered my spirit. Despite reaching out during a mental health crisis, I was left unsupported for six weeks with no check-ins. An inadequate investigation by HR, devoid of contact with essential witnesses, led me to escalate the issue further. This resulted in a new investigation, prolonging the agonizing wait for resolution. Ultimately, I was informed that the investigation concluded, but the results remained confidential, leaving me in an unresolved limbo. For the sake of my mental health, I had no choice but to resign. It became evident that HR's primary concern was my seeking a monetary settlement. However, this was far from my intentions, as evidenced by my departure without making any such requests. I'm still in touch with former colleagues who continue to endure bullying in the team. It's disheartening to witness their suffering, compounded by Mastercard's clear message through their treatment of me – anyone who speaks up faces dire consequences, thus perpetuating a culture of silence.