Is Merlin Entertainments a good company to work for as a Ride Operator?

Ride Operator professionals working at Merlin Entertainments have rated their employer with 2.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Merlin Entertainments employees being 3.2 out of 5 stars. Search open Ride Operator Jobs at Merlin Entertainments now and start preparing for your job interview by browsing frequently asked Ride Operator interview questions at Merlin Entertainments .

Does Merlin Entertainments pay Ride Operator employees well?

Ride Operator professionals rate their compensation and benefits at Merlin Entertainments with 1.8 out of 5 stars based on 40 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Ride Operator salaries at Merlin Entertainments.

How happy are Ride Operator professionals working at Merlin Entertainments?

14% of Ride Operator employees at Merlin Entertainments would recommend their employer to a friend. This rating has decreased by 23% in the past 12 months. Ride Operator professionals have also rated Merlin Entertainments with a 2.0 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.6 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Merlin Entertainments?

Guest Experience Host (44) , Host (33) , Ride Operator (31) , Manager (23) , Ride Host (20) , Actor (16) , Retail Assistant (15) , Actor/Performer (14) , Duty Manager (14) , Guest Experience (14) , Admissions Host (12) , Assistant Manager (12) , Food and Beverage (12) , Food and Beverage Assistant (12) , Rides and Attractions Host (12)

What are the pros of working at Merlin Entertainments according to real employee reviews?

"You meet great people and get to hang out with the sea animals" ((in 105 reviews)); "They have a good benefits package and recognize success" ((in 57 reviews)); "Team are great and care" ((in 51 reviews)); "Free tickets for you and your family and friends" ((in 37 reviews)); "Relaxed and fun environment" ((in 15 reviews))

What are the cons of working at Merlin Entertainments according to real employee reviews?

"Poor management of set up" ((in 109 reviews)); "no free lunch and long hours" ((in 59 reviews)); "Bum licking and party going with managers always gets you to the top." ((in 35 reviews)); "have to work weekends low salary" ((in 34 reviews)); "There was No work life balance" ((in 22 reviews))

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Merlin Entertainments

Merlin Entertainments Ride Operator reviews

2.4

14% would recommend to a friend

(40 total reviews)

Fiona Eastwood

24% approve of CEO

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ride Operator employees have rated Merlin Entertainments with 2.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Ride Operator professionals have an average working experience there. Merlin Entertainments is rated 38% below average by Ride Operator professionals compared to other employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

40 reviews

1.0

May 31, 2026

Consistent hours but lacking in mental health training

Ride operator

Recommend

CEO approval

Business Outlook

Pros

good consistent working hours weekly

Cons

needs more training in mental health, neurodivergence, inclusion

4.0

Mar 17, 2026

Ride operator

Recommend

CEO approval

Business Outlook

Pros

Meeting people, fun environment, flexible hours

Cons

Weather can sometimes be a downer.

4.0

Dec 2, 2025

Good

Ride operator

Recommend

CEO approval

Business Outlook

Pros

They gave me lots of hours which is what I needed as a Uni student over summer.

Cons

The work is very repetitive.

Viewing 1 - 3 of 40 Reviews

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Jobs at Merlin Entertainments

RIDE HOST

Stoke-on-Trent, England

£11 - £13 /hr

(Employer provided)

View job

RELIABILITY AND IMPROVEMENTS MANAGER

PROCUREMENT SYSTEM SUPPORT

United Kingdom

View job

SENIOR CREATIVE TECHNICIAN

Merlin Entertainments reviews FAQs

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Merlin Entertainments

Merlin Entertainments Ride Operator reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Consistent hours but lacking in mental health training

Ride operator

Good

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