Does National Express pay their employees well?

According to anonymously submitted Glassdoor reviews, National Express employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at National Express. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at National Express?

55% of National Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Express 2.9 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at National Express?

Bus Driver (34) , Coach Driver (26) , Customer Service Advisor (22) , Driver (11) , Customer Service (8) , Customer Service Representative (7) , Pcv Driver (5) , Customer Advisor (4) , Bus/Coach Driver (3) , CSA (3) , CSA - Customer Service Associate (3) , Graduate Management Trainee (3) , Manager (3) , Assistant Operations Manager (2) , Customer Sales Advisor (2)

What are the pros of working at National Express according to real employee reviews?

"good pay for driving the bus" ((in 18 reviews)); "Good people and you get to work with the public" ((in 9 reviews)); "Good benefits for friends and family" ((in 8 reviews)); "Great Colleagues" ((in 7 reviews)); "3 good managers" ((in 6 reviews))

What are the cons of working at National Express according to real employee reviews?

"Bad management" ((in 15 reviews)); "Long hours and split dhifts" ((in 10 reviews)); "not the best career progression" ((in 5 reviews))

What are the top reviewed National Express locations?

Birmingham , London , Walsall , Stansted , Bristol , Coventry , Heathrow , Leicester , Bournemouth , Luton , Manchester , Aston , Dover , West Bromwich , Gatwick , Worthing , Wolverhampton , Dundee , Stansted Mountfitchet , Gillingham , Southampton , Nottingham , Bishops Stortford , Reading , Slough , Stansted , Milton Keynes , Avonmouth , Eastbourne , Rochdale

National Express reviews

3.3

55% would recommend to a friend

(225 total reviews)

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (225 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

National Express has an employee rating of 3.3 out of 5 stars, based on 225 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

225 reviews

1.0

Jun 7, 2016

Absolute Joke

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The only pro to working for National Express is that you get a 1 hour break. The salary is alright for the little that you do.

Cons

Management hide themselves in the office whilst you're out there on your feet doing nothing. Mundane tasks to do, too little work for too many staff. I've noticed that staff members are very lazy probably as a result of the gruelling shift pattern they work. The coach station was a very dirty environment.

5.0

Jun 29, 2018

Fab job

Customer relations officer

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, no one bothers you unless you don't do the workload assigned and even then they will try to understand if there's any problems that you are going through or if you need more support. Management keeps in mind your individual circumstances, I love working for NX, free bus and coach pass, good pay too once you're gone above CSA. Defo recommend!

Cons

None really, it seems to me that lots of people moan for nothing.

3.0

Sep 7, 2015

Customer Service Advisor

Csa

Recommend

CEO approval

Business Outlook

Pros

Once you have learnt the role duties you are left on your own to care on with it. Everyone works together Employee of Month

Cons

Not much progression, or they have someone in mind once a job opportunity arises. Many of the safe get away with a lot of stuff, workload is demanding at times and left to the same people to do it.Rubbish rota

Viewing 1 - 3 of 225 Reviews

Jobs at National Express

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Luton, East of England, England

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