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      NiCE

      Engaged Employer

      NiCE Associate Technical Support Engineer reviews

      3.4

      100% would recommend to a friend

      (6 total reviews)
      avatar

      Scott Russell

      100% approve of CEO

      100% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      5.0
      Oct 18, 2025

      Amazing Team and great workplace

      Associate technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hardworking team, takes KPIs maintenance very seriously

      Cons

      sometimes workload can be burdening when it comes to solving critical cases in 4 hour span

      avatar
      NiCE Response
      8mo
      Thank you for your review! At NiCE, we thrive in a fast-paced environment that empowers employees to work with cutting-edge technology. Our supportive culture and continuous learning opportunities help team members gain meaningful, hands-on experience. Wishing you the best in your professional journey!
      3.0
      Nov 23, 2024

      Good place to work

      Associate technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, nice office, large company

      Cons

      large caseload, high pressure environment

      avatar
      NiCE Response
      1y
      Thank you so much for sharing your views! At NICE, we take great pride in our people and value their well-being. We recognize that employees have lives beyond their work and offer a NICE-FLEX hybrid model for ultimate flexibility. We wish you ongoing success in your career journey at NICE.
      4.0
      Sep 12, 2023

      fair

      Associate technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is an extensive array of knowledge, skills, and information that one must acquire and assimilate, encompassing a wide range of subjects, concepts, and domains, which can be described as a substantial and multifaceted body of learning to undertake and master.

      Cons

      The current workload in our organization has significantly increased, and it is now at a level that could be described as exceptionally high compared to our usual operational capacity, demanding increased attention and resources to effectively manage and address the tasks and responsibilities that need to be completed

      avatar
      NiCE Response
      2y
      At NICE, we place a huge emphasis on innovation. To ensure that we continue delivering the best, we focus on employee training and development, and we are glad to hear that you have enjoyed acquiring all your new knowledge and skills. If you are missing something specific, then we recommend that you reach out to your manager or HR business partner to address the issue.
      Viewing 1 - 3 of 6 Reviews
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