Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Ocado Retail?

64% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 26 reviews)); "Some good benefits and supplier freebies" ((in 22 reviews)); "very smart and friendly colleagues" ((in 20 reviews)); "Easy to get into and good pay" ((in 18 reviews)); "Great teams" ((in 11 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 6 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.6

64% would recommend to a friend

(327 total reviews)

Hannah Gibson

75% approve of CEO

53% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Culture & values

3.2

Career opportunities

3.1

Senior management

Ocado Retail has an employee rating of 3.6 out of 5 stars, based on 327 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

327 reviews

5.0

Mar 21, 2026

Great culture and people!

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I really enjoy working here and I would definitely recommend Ocado Retail as a workplace. Great people, great benefits, lots of support! Work Life Balance is amazing!

Cons

Career progression is quite slow unless you change departments.

Ocado Retail Response

2mo

Thank you for your kind words! We’re so glad to hear of your positive experience at Ocado Retail.

2.0

Nov 4, 2014

Pay ok and good benefits, poorly managed

Buyer

Recommend

CEO approval

Business Outlook

Pros

Pay's pretty good for the work, if you're in a non warehouse role. If you're a driver or a picker expect to be treated like dirt (I'm neither but I've seen first hand). Benefits are very good, decent medical insurance and 15% off orders with the company, plus other stuff. Generally people at the bottom are nice, although the turnover of such staff is pretty high.

Cons

Management is pretty arrogant and unhelpful. This gets worse as you go up the ladder to the point that Directors seem to think there job is primarily to swear and shout about how awful the work of their underlings is. Utter lack of training, expected to work seriously hard and do things that aren't your job on a regular basis. Manager not at all amenable to these considerations. Expect to have to fight very hard to get a decent work-life balance.

4.0

Jul 15, 2014

Great place to grow, poor salaries

Buying manager

Recommend

CEO approval

Business Outlook

Pros

Room to develop. Room to share and implement ideas. Fast paced

Cons

graduates take most of the jobs. The pay reviews are unclear. The salaries are below the market. You have go above and beyond to prove yourself before considering you for pay increase. Need to work harder to retain staff as large staff turnaround

Viewing 1 - 3 of 327 Reviews

Jobs at Ocado Retail

Supply Chain Data Coordinator (12 Month FTC)

Hatfield, East of England, England

£32K - £62K /yr

(Glassdoor est.)

View job

Change Manager (12 Month FTC)

Hatfield, East of England, England

£42K - £66K /yr

(Glassdoor est.)

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Product Marketing Manager

Hatfield, East of England, England

£44K - £108K /yr

(Glassdoor est.)

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Senior Conceptual Designer

Hatfield, East of England, England

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Midweight Digital Designer

Hatfield, East of England, England

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