Is Policy Expert a good company to work for?

Policy Expert has an overall rating of 4.2 out of 5, based on over 430 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 82% of employees would recommend working at Policy Expert to a friend and 82% have a positive outlook for the business. The best reviews about Policy Expert have been left by employees working as Manager , Team Manager and Customer Relations Expert .

Does Policy Expert pay their employees well?

According to anonymously submitted Glassdoor reviews, Policy Expert employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Policy Expert. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Policy Expert?

82% of Policy Expert employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Policy Expert 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Policy Expert?

Customer Relations Expert (75) , Customer Service Representative (28) , CRE (21) , Manager (12) , Customer Service (10) , Team Manager (10) , Claims Handler (6) , Customer Relations (6) , Sales Manager (6) , Software Engineer (6) , Consultant (5) , Customer Relations Advisor (5) , Renewal Sales Representative (5) , Analyst (4) , Complaints Officer (4)

What are the pros of working at Policy Expert according to real employee reviews?

"Great people and work culture" ((in 40 reviews)); "They also have great incentives running every other month which is always great to be a part of." ((in 33 reviews)); "Training is good" ((in 30 reviews)); "Management are approachable." ((in 28 reviews)); "Everyone is so friendly and I have made friends for life." ((in 23 reviews))

What are the cons of working at Policy Expert according to real employee reviews?

"Difficult to find parking BUT always incentives for free parking that are up for grabs." ((in 10 reviews)); "Sick Pay is currently an issue, but it is due to be addressed." ((in 4 reviews))

What are the top reviewed Policy Expert locations?

Milton Keynes , Motherwell , London , Glasgow , Milton , City of London , Bedford , Holytown

Policy Expert reviews

4.2

82% would recommend to a friend

(422 total reviews)

Steve Hardy

92% approve of CEO

82% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Policy Expert has an employee rating of 4.2 out of 5 stars, based on 422 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Policy Expert employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.5 stars).

Reviews by job title

422 reviews

5.0

Feb 10, 2026

great

Data analyst

Recommend

CEO approval

Business Outlook

Pros

great, fun team, interesting work

Cons

not that many so far

Policy Expert Response

4mo

Thank you for taking the time to leave your feedback, it is appreciated. Great to see that you are enjoying working at Policy Expert and have experienced the interesting work here!

5.0

Jan 18, 2026

Employment

Renewals consultant

Recommend

CEO approval

Business Outlook

Pros

Great work place Great people Everyone is understanding

Cons

None one if the greatest roles i have had

Policy Expert Response

5mo

Thank you for taking the time to leave your feedback, it is appreciated. Great to see that you are enjoying working at Policy People and with the people here!

5.0

Dec 23, 2025

Great place to work

Team manager

Recommend

CEO approval

Business Outlook

Pros

Supportive management that genuinely cares about development and progression. Clear training programs and regular coaching sessions to help you succeed. Positive team environment with strong collaboration and recognition for hard work. Good work-life balance and flexible scheduling options. Opportunities to learn about the insurance industry and build transferable skills.

Cons

Fast-paced environment can be challenging during peak periods. Some processes could be streamlined further to reduce admin time.

Policy Expert Response

6mo

Thank you for taking the time to leave your feedback, it is appreciated. Great to see you have experienced the focus on growth and development here with the training programmes and internal career opportunities available.

Viewing 1 - 3 of 422 Reviews

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Policy Expert

Policy Expert reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

great

Employment

Great place to work

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