Is Royal London a good company to work for?

Royal London has an overall rating of 4.1 out of 5, based on over 901 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 81% of employees would recommend working at Royal London to a friend and 74% have a positive outlook for the business. The best reviews about Royal London have been left by employees working as Team Manager , Business Analyst and Customer Service Consultant .

Does Royal London pay their employees well?

According to anonymously submitted Glassdoor reviews, Royal London employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Royal London. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Royal London?

81% of Royal London employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Royal London 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Royal London?

Customer Service Representative (45) , Customer Service Consultant (41) , Case Manager (21) , Customer Service (19) , Analyst (13) , Business Analyst (12) , Project Manager (12) , Consultant (11) , Manager (10) , Team Manager (10) , Actuarial Trainee (7) , Business Development Manager (7) , Product Owner (7) , Account Manager (6) , Actuary (6)

What are the pros of working at Royal London according to real employee reviews?

"The culture is great and the people are focussed on doing the right things for our members" ((in 109 reviews)); "The overall package is good and the people I work with are great." ((in 94 reviews)); "The benefits are good and if you have a problem management will really help." ((in 61 reviews)); "Good pension and other employee benefits" ((in 52 reviews)); "Work Life Balance Is Good London" ((in 49 reviews))

What are the cons of working at Royal London according to real employee reviews?

"Poor management and politics" ((in 34 reviews)); "day is very repetitive and pay is low." ((in 24 reviews)); "Too many managers happy to put demand on “urgent” work but seem to be deaf when reached to action processes required to enable the better customer outcome." ((in 18 reviews)); "No career progression" ((in 16 reviews)); "Lack of leadership in the senior management." ((in 11 reviews))

What are the top reviewed Royal London locations?

Edinburgh , Wilmslow , London , Alderley Park , Manchester , Alderley Edge , Macclesfield , Glasgow , Bath , Nether Alderley , Alderley , Reading , Plymouth , Leeds , Manchester City Centre , Bristol , Shoreham-by-Sea , Londonderry County Borough , Lochgelly , Sheffield , Loughborough , Nottingham

Royal London reviews

4.1

81% would recommend to a friend

(836 total reviews)

Barry O’Dwyer

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Royal London has an employee rating of 4.1 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Royal London employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

836 reviews

4.0

Jun 24, 2026

Good team but time-consuming system updates

Business development manager

Recommend

CEO approval

Business Outlook

Pros

Good team and decent holiday allowance

Cons

Increased reliance on systems updating is time consuming and leaves no time to do actual Job

4.0

May 26, 2026

Friendly atmosphere, but pay is low

Actuarial trainee

Recommend

CEO approval

Business Outlook

Pros

Very friendly and welcoming environment

Cons

Low pay, work is not very varied

Royal London Response

2w

Thank you for recognising the friendly working environment we have here at Royal London. I wish you the best of luck with the rest of your career.

5.0

May 25, 2026

Great culture and perks, but technology and pay lag behind

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great working culture, one of many things being a mutual, not chasing profit to please shareholders. Colleagues, in my immediate team anyway, are very helpful and we have great working relationship. As many have stated, 14% contribution from RL to pensions is a definite plus - my last company was only a measly 4%. Flexi time and 50% WFH - agreed with your people leader really helps to balance that work-life time.

Cons

With those great perks comes consequences, as there's no enforcement in place, some colleagues take advantage of flexitime and WFH. Years of over reliance on contract work has created siloed systems creating so much bureaucracy as many do not understand how the existing systems work and when things break, they just put more measures in place rather than fixing the source of the problem. Under investment in technology in the past has seen competitors take market share. We maybe a mutual be we still need to make money from the markets. And of course salary review not keeping up with inflation.

Royal London Response

2w

Thank you for recognising the great culture and benefits we have here at Royal London. Please speak to your People Leader or Colleague Representative in the first instance if you would like to discuss this further.

Viewing 1 - 3 of 836 Reviews

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Royal London

Royal London reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good team but time-consuming system updates

Friendly atmosphere, but pay is low

Great culture and perks, but technology and pay lag behind

Top companies for "Compensation and Benefits" near you

Jobs at Royal London