Shell Customer Service reviews

4.0

79% would recommend to a friend

(36 total reviews)
avatar

Wael Sawan

4% approve of CEO

80% positive business outlook

Customer Service employees have rated Shell with 4.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

36 reviews
4.0
Jan 18, 2026

Good treatment

Recommend
CEO approval
Business Outlook

Pros

Generally smaller teams, so it's a close team

Cons

Smaller stores involve a few quiet times

Viewing 1 - 3 of 36 Reviews

Glassdoor has 17,578 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.