Signet Jewelers reviews

This is going to be a long list. -Every day you will be bombarded with complaints, either on the phone or have angry customers storm up to you in the store. This was usually due to the products breaking (their own product lines not branded) or repairs not being returned on time/the work being so bad that they have had to be sent back into repair to repair the bad work. Management will step in if the customer does get too aggressive, but you are primarily meant to diffuse the situation even if the customer is screaming at you about something that wasn't your fault to begin with. - If someone is sick, or staff that live in other towns are unable to make it into work due to an obstruction of some kind, they will expect you to cover it if you are local no matter what plans you have. If you can't you will feel blacklisted the next time you go into work and management will make indirect comments. - Rotas often get changed without your knowledge. I was on the rota to work my normal shifts then got an angry phone call on my day off from management saying that I was late from my shift. When explaining it was changed they demanded I came in - I couldn't so didn't. My next shift at work was horrific as I got shamed in front of the other sales associates for apparently making my manager cry because I didn't go in, then escorted upstairs to fill out a formal police like statement that stays on file about why I didn't turn up. The only way I managed to prove them wrong was by showing them a photo of the rota I took the week before which had a date and time stamp on it which proved they had changed it without notifying me. - Mystery shops happen regularly. They have simplified them now so that they are easier, but you have to get over a certain percentage for the store to score well. I got just under the allotted amount because I forgot to wear a glove when handling the items. This kind of thing is usually overlooked, however I had to have another meeting with management and fill out another statement because 'the store was at a great risk of being robbed because a glove wasn't worn'..... They then banned me from selling diamonds, which was meant to be for 2 weeks, but lasted for 3 months. The next month another mystery shop come in where someone had scored lower than me and not worn a glove, staff had worked out it was a member of management that had done this but they decided to target a new staff member instead insinuating that he had broken the rules and served diamonds when he shouldn't have. When they realised they couldn't get away with pinning it on someone else, the whole matter was just swept under the carpet. - Commission used to be a great incentive to work. But once a store starts hitting target and getting lots of it, head office raise your targets so that commission is unattainable. - There is a lot of favouritism with the managers. If they decide they don't like you, you will begin to notice as you won't get the same opportunities that other staff members do who they like. Such as time off, going to training days etc. - If you do happen to get into trouble for making a mistake, the whole store is likely to find out about it even though they say it's confidential. They will either showcase bad mystery shops on the notice board, or colleagues will approach you asking questions about the situation when you haven't been the one to tell anyone else! -If management have home troubles they are able to drop everything to have even more time off - the manager of my store was barely there anyway as she was always on holiday or leave. But if you have an emergency, you are told to find cover or its tough. My partner was in the hospital and may have had to have surgery and I was in no fit state to go into work, but I was met with a very cold response from my manager insisting I go in or there would essentially be consequences. I honestly can not recommend that you stay away from Ernest Jones enough, all will seem great at first but after a few months you will begin to experience the same things.