Smartsheet reviews

3.3

43% would recommend to a friend

(1,288 total reviews)
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Rajeev Singh

26% approve of CEO

33% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Aug 6, 2024
Recommend
CEO approval
Business Outlook

Pros

I previously wrote the review "Decent company, some growing pains" in Oct 22. Nearly all those positives have vanished.

Cons

Used to be a pretty decent company, as little as 18 months ago. product / engineering management (note me not saying leadership) have turned into complete [profanity filter]'s There is 0% space for anything that the team suggests. All our work the past 12 months has been dictated by senior leadership directly. Do this, then this, then this. and do it this way, in this order, or else. We're saddled with mountains of BS from the US then given no chance to fix it, but we know it's not their fault, because the same is happening to those teams. People and entire teams we work with constantly disappear with no notice. Job security is week-to-week here, at best. Constant silent layoffs that aren't spoken about, constant forcing us to launch incomplete and broken features, and all the short term thinking and cost cutting stinks to high heaven of a private equity acquisition. The entire company has gone down the toilet over the last 18 months and no-one trusts a single word leadership says any more. Most of us are waiting for either a severance package or for the market to get better so we can find other jobs. My reason for posting another review is for people looking at job listings: DON'T APPLY HERE. I know the market is really bad, but you'll just work extremely long hours on maintaining broken rubbish you aren't allowed to fix properly and then probably get fired for someone even cheaper when we get bought out anyway.

1.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Not much really. I'd run away as soon as possible.

Cons

I have had three different managers in less than a year, not only because of reorganisations, which is the first sign of unskilled management. My team, and I personally, have suffered the consequences of this bad management. While we find a new manager, the person that has temporarily been stepping in couldn't be more of a bully, eg. telling me that I'm to blame for decisions he took, even after I vouched for a different thing, or denying that a conversation took place just because there was nothing written down after it. To add to that, the levels of micromanagement are really high. My previous managers didn't do this so much, but right now I have to justify what I'm working on every half day, even if it's a one-line code change, and give status updates in writing every few hours. In this setting, it's nigh impossible to get anything done. The worst part is that you can't raise any of these things to HR or upper management, because they don't do anything about it.

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Smartsheet Response
2y
Thank you for taking the time to share your candid feedback. We take allegations of this nature very seriously and I’d like to learn more. If you’ve moved on from Smartsheet, I encourage you to reach out to people@smartsheet.com to discuss your experience, otherwise, please reach out to your People Business Partner or me directly. I want to emphasize that our commitment to employees' well-being and growth is unwavering, and your feedback will help us learn and adapt as we continue to work together. Thank you again and I hope we hear from you. – Praerit Garg, Chief Product Officer and EVP of Engineering.
1.0
Feb 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Fully remote, except for the annoying on-site event every quarter.

Cons

It was an okay place about a year ago, but there have been so many poor top-down decisions made, which keep piling up to make working here a pretty bad experience. As a software engineer, I should feel comfortable putting across ideas, concerns and more, but at this point I really don't. It's very suffocating due to management style - note that I say management and not leadership, because the people above teams just impose without listening. What makes the whole experience worse is that when I talk to people above engineering manager level in skip-level catchups, it becomes too obvious that they don't understand the technical implications of their decisions.

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