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      Splunk

      Engaged Employer

      Splunk Technical Support Engineer reviews

      4.2

      93% would recommend to a friend

      (32 total reviews)
      avatar

      Gary Steele

      80% approve of CEO

      99% positive business outlook

      Ratings by demographic groups

      Technical Support Engineer employees have rated Splunk with 4.2 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. Splunk is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      32 reviews
      4.0
      Feb 19, 2024

      Pick and Mix

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      At Splunk, being a "Splunker" means more than just having talent—it's about a genuine desire to help others, creating a refreshing atmosphere of collaboration, particularly within the tech teams. Despite its growth, Splunk retains the agility and excitement of a startup, offering opportunities for employees to take on diverse responsibilities and shape their own career paths. The company encourages initiative, providing space for employees to drive internal projects and initiatives for continuous improvement. Additionally, Splunk prioritizes employee development, offering robust training programs, support for certifications, and opportunities for self-improvement. Overall, Splunk's vibrant culture, entrepreneurial spirit, and commitment to growth make it an exceptional workplace where employees can thrive. At this moment in time Splunk employees are not forced to come to work at the office, Splunk also provides relocation options.

      Cons

      While Splunk's growth is impressive, there are some challenges it faces. One area of concern is in support, where the company is navigating changes, including offshoring certain functions, leading to potential quality issues. Support teams in the USA and UK, typically handling tier 3 cases, often find themselves inundated with escalated cases from tier 2 teams worldwide, which can be demanding and stressful. Additionally, recent implementations of multiple layers of processes have made support case management more complex. This can sometimes make engineers feel more like administrators than technical troubleshooters. Furthermore, there's a sense that the company prioritizes metrics and reports over providing adequate tools and resources to support teams, which could hinder their effectiveness and growth.

      4.0
      Jan 8, 2024

      What can I say

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture, flexible and human benefit, really care about employees mental and physic health

      Cons

      Not that much grow for the position, rather hire outside than giving opportunity to taking care of the senior employees. Just my personal experience

      Viewing 1 - 3 of 32 Reviews
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      Glassdoor has 2,262 Splunk reviews submitted anonymously by Splunk employees. Read employee reviews and ratings on Glassdoor to decide if Splunk is right for you.