TP reviews

Read the reviews on Indeed.com or search "Teleperformance - DWP work reviews". They are horrendous. NOT a customer service role! Definition of customer: a person who buys goods or services from a shop or business. This is a government benefits role. The level of abusive/aggressive/suicide threatening callers is very high, according to reviews. Only 5% of this companies clients are Govenment, so the glowing reviews I read, related to the corporate customer service roles. You have to search hard for reviews on this role with the DWP as a government (DWP) representative. Teleperformance justify calling it "Customer service" as they have changed the definition. Email confirmation has them defining a customer as anyone who uses a good or service, when in fact it is anyone who buys a good or service. It has left me with a very negative view of this company that they are not honest when recruiting.

- Dishonesty; repeatedly said they'd do something, and then did not. - Incompetent management - poor communication of expectations - output driven environment, not concerned with quality of service - no support system for difficult calls with heavy subject matter - no coaching or development plan for new agents, IT'S SINK OR SWIM - underpaid (below NMW for one month) for hours actually worked, as they use a pseudo 'salary' system, which means you do 150 hours (in my case) and are not paid for them all, as you had a sick day (outside of those hours) and it gets deducted in full