Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good salary compared to similar positions with other companies." ((in 46 reviews)); "People are nice and efficent" ((in 37 reviews)); "There are great company events and team" ((in 31 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 52 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

4.0

May 27, 2026

Good place

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

Strategic location, everything using their system, quite good pay and benefits

Cons

Very fast paced and can be stressful especially nearing campaign seasons

4.0

May 24, 2026

Good team atmosphere but inflexible working hours

Product solution specialist

Recommend

CEO approval

Business Outlook

Pros

Good team atmosphere and learning curve in the travel industry

Cons

Working hours are not flexible enough

5.0

May 21, 2026

Supportive culture, but limited progression options

Market executive

Recommend

CEO approval

Business Outlook

Pros

Good culture and environment. Bossess are understanding.

Cons

Progression opportunities might be limited

Viewing 1 - 3 of 829 Reviews

Jobs at Trip.com Group

UK market User Operation, Train

Public Relations Specialist

Market Executive/Account Executive,UK

London, England

View job

Associate Product Manager

Customer Service Advisor (German Speaking)