Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good salary compared to similar positions with other companies." ((in 46 reviews)); "People are nice and efficent" ((in 37 reviews)); "There are great company events and team" ((in 31 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 52 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

Compare reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Mar 23, 2026

Great place to work

Group leader

Recommend

CEO approval

Business Outlook

Pros

People are amazing and their work ethic is incredible, Often see people step up and do what needs to be done. Company genuinely cares, it may miss it's mark time to time and some of the employee applications can seem pointless, The fact that they do anything is a massive plus, Their are many places that wouldn't even try. Benefits have also been updated based on the feedback from the surveys they do on their employees showing again their commitment to supporting their staff.

Cons

The volume of work can be intimidating or overwhelming for people looking for an easy ride. Systems and improvements can be slow (typical of a large company)

5.0

Mar 16, 2026

Lovely workplace

Market manager

Recommend

CEO approval

Business Outlook

Pros

Amazing work-life balance, hybrid work model, good company benefits, lots of team activities, team building, good salary, nice office athmosphere

Cons

None so far, I am really enjoying working here

5.0

Feb 27, 2026

A good company to choose

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the colleagues are supportive and working hard with a clear business goal that drives the behavior; good working environment and policies, and good location.

Cons

currently all good, maybe more open and aggressive would be better

Viewing 1 - 3 of 829 Reviews

Jobs at Trip.com Group

UK market User Operation, Train

Market Executive/Account Executive,UK

London, England

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Recruitment Coordination Intern, EMEA

London, England

View job

Public Relations Specialist

Associate Product Manager

United Kingdom

View job