U.S. Bank reviews

3.2

46% would recommend to a friend

(12,037 total reviews)
avatar

Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

12K reviews
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at U.S. Bank has given me the opportunity to build real relationships with members of my community. Every day is different, and helping customers from all walks of life navigate important financial decisions is genuinely rewarding. The coworkers within my branch have been supportive, collaborative, and some of the best people I've had the chance to work with. The company also offers solid health insurance benefits and a competitive incentive program for employees who meet performance goals.

Cons

The sales culture has become increasingly difficult to navigate. What was once a collaborative, team-oriented environment has shifted toward an "everyone for themselves" mentality, creating unnecessary internal competition. As a Client Relationship Consultant, the pressure to constantly produce sales can be mentally exhausting. Even high-performing employees often feel that their efforts are never enough, which can lead to burnout and low morale. Leadership often emphasizes metrics over people, making employees feel more like numbers than valued team members. The customer service aspect of the job is incredibly fulfilling, but the relentless focus on sales goals can overshadow that purpose and ultimately diminish employee satisfaction. At times, working here can feel like trying to earn approval from a parent who is never quite satisfied—no matter how hard you work.

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Glassdoor has 12,808 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.