Verizon Customer Service Representative CSR reviews

3.6

33% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits were amazing, PTO was amazing, and I've met some really cool supervisors while working there.

Cons

The customers were the only negative, and the call volume. People can get very angry with their cell phones and verbally abusive. Not many growth opportunities though.

Viewing 1 - 3 of 137 Reviews

Glassdoor has 38,084 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.