iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

768 reviews
5.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

- The leadership has built a good culture. Employee satisfaction is important to them. Many pros a few to name here: - Good compensation and salary - work from home with the company providing all the equipment and paying for your home office. - 100% medical insurance in addition to dental and vision. - 401K matches 6% and more Your success is celebrated and acknowledged so you are not only being critizied when you something wrong there is actually employee recognition in place. Growing company with numerous opportunities if you want to grow with the company you are not stuck in one role forever.

Cons

- Metric driven. The way your performance is being measured is very black and white and sometimes unrealistic. - Company is growing so you there are tons of new projects every week requiring to work long hours in Ops.

1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Wide variety of technologies make a good resume builder for Jr.'s. Assuming they haven't all quit yet, theres a few good people left. Potential to become a very big company.

Cons

This list can be up to a mile long but for brevity sake I'll just say that the primary reason that 100 people quit this year alone and tanked the glassdoor from a 4.5 to a 2.7 ( and still plummeting) is the new management. The new wave of managers poached from Amazon hired by the new "CTO" are so amazingly terrible at their jobs that anyone who stays longer than a month should earn a Nobel Peace Prize. If it's not that, then it is the politics, nepotism/favoritism, absurd lack of transparency, deceit, slave driving, serial toilet seat pooper (how can they miss?), semi annual reorgs, barely functional tech stack, 24/7 on call with the worst work/life balance, vastly unbalanced positions/pay, mediocre employees getting paid more than some of the smartest people in the room, the empty promises of "culture changes are coming", the list can go on. HR makes blanket changes that affect everyone without thinking about how it actually affects employees, like changing FTO to PTO but not frontloading it based on time taken before. I had -80 PTO hours a month after they implemented the change. Then they enforced raises and promotions to only happen once a year in October, but then gave management and their favorites raises and promotions before then anyways. By the time October actually came around, many were given 0-1%. It took about a week of looking to find a job paying ~40% more. Look forward to being replaced by offshore mediocre developers. A more recent development was that the shares we vested will not be paid out in 2020. I am not getting paid and neither will you. I look forward to seeing the fake response from the "CTO" aka HR with a counterbalanced 5 star review that says "everything's great here 'i am content'." gotta maintain that very impressive 2.7 score. Every place I interviewed at asked me about whats happening at iHerb as they are all getting tons of applicants from iHerb and laughing at its current state. This company is the laughing stock of Irvine in the tech industry.

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iHerb Response
6y
Thank you for reaching out with your feedback. It’s always important for us to hear constructive criticism and we take your concerns very seriously. Rest assured that these will be addressed internally. We wish you the best with all of your future endeavors!
1.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

There are no cons. Literally, the worst.

Cons

My partner was just laid off from iHerb today. They let go of about 40 people...IN ONE DAY! Apparently it was a mess; people crying, people watching other people pack up their desks, shaking in fear that they'd be the next. But of course no one in the "inner circle" got let go. OH yeah, there is an inner circle. Now ask yourself, would you want to work for a company that is SO bad at managing their finances and resources that they have to lay off THAT many people in one day? Do you want to work for a company that would put their employees through that?

avatar
iHerb Response
7y
As is the case with many successful companies, there is occasional restructuring that takes place in an effort to progress in a highly competitive market. More importantly, there was great care and consideration taken for the less then 25 people who were impacted most recently. Reorganization is an unfortunate factor of rapid growth, but one can be assured that there was not anyone "shaking and crying in fear" much less 40 people who were impacted. On the contrary, the overall consensus was that this situation was handled in a very professional and dignified way.
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Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.