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Experimentation alone rarely changes how teams work. In financial services, real progress comes when AI is applied with 𝗱𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗲, 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲, and an emphasis on 𝗲𝘃𝗲𝗿𝘆𝗱𝗮𝘆 𝗶𝗺𝗽𝗮𝗰𝘁. In 𝗖𝗮𝗽𝗰𝗼’𝘀 𝗨𝗞 𝗔𝗜 𝗟𝗮𝗯 𝟮𝟬𝟮𝟱 W𝗿𝗮𝗽𝗽𝗲𝗱 𝗮𝗻𝗱 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗼𝗿 𝟮𝟬𝟮𝟲, @Marcel Deufel reflects on a year of applying AI across real financial services challenges and the lessons that emerged from prioritizing delivery over proof of concept. Read the full article to see how last year’s lessons can guide your organization in the year ahead: https://www.capco.com/intelligence/capco-intelligence/capco-uk-ai-lab-2025-wrapped-and-lessons-for-2026
What a night to remember! Thank you to all our clients, partners and colleagues who joined us in Edinburgh for our 𝗔𝗻𝗻𝘂𝗮𝗹 𝗕𝘂𝗿𝗻𝘀 𝗦𝘂𝗽𝗽𝗲𝗿 - made even more special as we celebrated 𝟭𝟬 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗖𝗮𝗽𝗰𝗼 𝗶𝗻 𝗦𝗰𝗼𝘁𝗹𝗮𝗻𝗱. Set against the stunning backdrop of Mansfield Traquair the evening brought together Scottish tradition, memorable entertainment - including the brilliant @Red Hot Chilli Pipers - and great conversation with clients and colleagues. We are incredibly grateful to everyone who helped make the evening such a success and to those who continue to be part of Capco’s journey in Scotland. 𝗦𝗹à𝗶𝗻𝘁𝗲 𝗠𝗵𝗮𝘁𝗵
AI Infusion Week was designed to help our people turn GenAI curiosity into capability. Through hands-on learning, advanced training, and live coaching, our global community came together to strengthen firm-wide capability and accelerate the practical use of GenAI across the business. Participants did more than learn new tools. They built workflows, prompts, and reusable assets designed for real client application. Our investment helps teams adapt quickly, collaborate more effectively, and achieve stronger outcomes for our clients. These capabilities are already influencing how we solve problems, work together, and deliver across the firm. Discover more at https://www.capco.com/ai
The direction of travel for communications surveillance is clear. Based on insights from 43 global institutions, 𝗖𝗮𝗽𝗰𝗼 and @NICE Actimize are hosting a live webinar to unpack the key findings from the 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗿𝘃𝗲𝗶𝗹𝗹𝗮𝗻𝗰𝗲 𝗕𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴 𝗥𝗲𝗽𝗼𝗿𝘁 and what they mean for firms planning their next steps. Hear from @Jamilia Parry (Capco) and Steve LoGalbo (NICE Actimize) on how leading banks are using 𝗔𝗜 𝗮𝗻𝗱 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 to modernise surveillance and respond to rising regulatory expectations. 📅 5 February | 14:00 GMT / 09:00 EST 🔗 Register here:
Conversations about wellbeing at work really matter - especially when they move beyond words and into how organisations show up for their people. ✅ The importance of flexibility and equality of flexibility - you don't have to have a specific reason to request it and that's okay. ✅ One of our core values at Capco is Make a Difference. I truly believe this is one we strive to make for all employees. ✅ There's having reactive and proactive approaches to Mental Health. As we progress as organisations, both are important but the proactive approach needs that focus.
👋 Meet Chirag – Head of Technology & Engineering at Capco Poland Originally from Delhi and now calling Warsaw his second home, Chirag brings more than 14 years of IT experience, with a strong focus on strategic delivery, operational excellence, and building high-performing teams. What drives him? Challenging convention, creating meaningful impact, and empowering people to grow. His upbringing in India shaped his openness, resilience, and belief in teamwork — values that align strongly with Capco’s culture. At Capco, we’re proud to foster an environment where diverse backgrounds, perspectives, and leadership styles are not only welcomed but truly celebrated. Read more about Chirag and his journey at Capco here: https://www.capco.com/Careers/meet-our-people/Chirag-Seth
𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 is redefining how teams plan, design, and deliver software. It combines precision and speed with the human oversight needed to ensure trust and accountability. Tools like Capco’s 𝗕𝗔 𝗚𝗲𝗻𝗶𝗲 demonstrate how Agentic AI is making delivery smarter and more efficient. By streamlining how teams capture and refine requirements, it frees them to focus on higher-value work and drives faster, more consistent outcomes. In Part 1 of our series 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, we explore how embedding Agentic AI across the SDLC helps organizations streamline workflows, enhance quality and unlock measurable value at every stage of delivery. 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗵𝗼𝘄 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗶𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗲𝗿𝗮 𝗼𝗳 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 ➡️ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-1
Conversational banking is bringing inclusivity to the heart of digital transformation, enabling people to engage through voice, text, or even wearable technology. These interactions not only improve convenience but also make banking more human, empathetic, and connected. In their latest article, 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴: 𝗿𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘀𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, @Sam Riordan, @Graeme Carmichael and @Costa Stathis share how AI-driven conversations are helping financial institutions strengthen relationships, build trust, and remove barriers for vulnerable customers. As expectations continue to grow, this approach offers a smarter, more inclusive way forward. 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 to discover how Capco is helping financial institutions give every customer a voice ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/conversational-banking-transforming-customer-interactions
AI agents are advancing fast, but enterprise systems are still too large and complex for any model to fully understand. Scaling autonomy requires a smarter approach that blends retrieval, governance, human expertise, and new working patterns. Part 2 of our series, 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, explores the technical limitations that remain, the critical need for domain expertise, and the operating model that allows organizations to deploy autonomous agents safely and effectively. Building confident autonomy starts with understanding the right safeguards and operating model. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝘄𝗵𝗮𝘁 𝗶𝘁 𝘁𝗮𝗸𝗲𝘀? 𝗖𝗹𝗶𝗰𝗸 𝗵𝗲𝗿𝗲 ➡️ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-2
AI is transforming surveillance but how prepared is the industry? Our latest 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗿𝘃𝗲𝗶𝗹𝗹𝗮𝗻𝗰𝗲 𝗕𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴 𝗥𝗲𝗽𝗼𝗿𝘁 with @NICE Actimize uncovers how 43 institutions are adopting integrated platforms, scaling AI, and reducing false positives. See the trends, challenges, and opportunities reshaping the function. 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗽𝗼𝗿𝘁 𝗳𝗶𝗻𝗱𝗶𝗻𝗴𝘀 ➡️ https://www.capco.com/intelligence/capco-intelligence/communications-surveillance-benchmarking-report-2025
