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💙 Inclusion isn’t a gesture. It’s a way of showing up – for real, meaningful connection. To mark Autism Pride Day, some of our #SourceOfGood champions, spent the day with young adults with multiple intellectual disabilities at Sol's ARC in Mumbai. From sensitization sessions to group activities, dancing, and art, what started as an #EmployeeVolunteering activity turned into something much more – a day filled with connection, laughter, learning, and moments that stayed with us long after. A heartfelt thank you to the incredible team at SOL’s ARC for creating such a welcoming space, and to our volunteers for showing up with so much heart.
The future of work isn’t about automating tasks – it’s about AI agents driving outcomes. In this thought-provoking piece on ET Edge Insights, Hasit Trivedi, our Chief Digital & AI Officer, explores the rise of Agentic AI – that can reason, decide, and act autonomously. This thinking is already shaping our innovation roadmap. 🔹Firstsource #relAI™: a suite of AI-led platforms, solutions, and services, to help businesses of all sizes drive efficiency, innovation, and competitive advantage. 🔹Firstsource Agentic AI Studio: designed to transform how work gets done by breaking it into tasks handled by specialized AI agents with clear roles and intent. Smarter work. Faster decisions. Scalable transformation. This is the future—and we’re building it. 🔗 Read the article here: https://lnkd.in/dt-vdtMp
What does everyday inclusion look like? After exploring what belonging feels like at work, we continued the conversation in our next Pride Talk: ‘Everyday ways to celebrate and support pride’ – session rooted in lived experiences and authentic voices. One powerful takeaway? Allyship isn’t about getting it right all the time – it’s about showing up anyway.
💡Why are most EdTechs stalling before the $1B milestone? As funding tightens and investor scrutiny rises, EdTechs are under pressure to do more with less — and still deliver outcomes. The traditional playbook — more spend, more headcount, more pressure — no longer works. Our latest whitepaper, The Steep Learning Curve, featuring insights from our EdTech domain expert, Vanshaj Tayal, Director – Solutions, explores how EdTechs can scale smarter — the UnBPO™ way: ⚙️ AI + automation that’s purpose-built for learners 🤝 Ecosystem partnerships that accelerate scale 🔁 CX models that evolve with the business 🔗 Read more: https://lnkd.in/dEwhcNjY
Prakash Chinnaraji took the next step in his career - without hitting reset. By transitioning into a new role at Firstsource, through #WingsWithin, our internal mobility program, he was able to grow his skills, take on bigger projects, and stay rooted in the culture he already knew and trusted. New challenges, new impact—same strong foundation. What’s it like to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
What does belonging feel like at work? Sometimes, it’s not about grand gestures – it’s about being seen when it matters, being heard without raising your voice, and knowing you’re safe to be yourself. As part of our Pride Month celebrations, we hosted a candid and moving Pride Talk on Workplace Belonging. This wasn’t about frameworks or policies. It was about stories. Real moments of exclusion, quiet acts of allyship, and the small ways we can show up better for one another — every single day. Thank you to everyone who created space, shared openly, and reminded us that inclusion is deeply human work. Let’s keep creating spaces where everyone feels valued, respected, and connected — not just in June, but every day.
We are delighted to share that Firstsource was recognized with the Outstanding Volunteering Partner Award at the Thuvakkam Randevu 2025 - a celebration of our commitment to driving meaningful change on the ground. 👏 A huge shoutout to all our #SourceOfGood champions and to Thuvakkam for this incredible recognition. Here’s to more impact, more collaboration, and more change. Because when we come together, we make it happen. 🌍✨
⛔Traditional Revenue Cycle Management fixes the process. ✅ Our UnBPO™ mindset reimagines the outcomes. At Firstsource, we don’t just automate tasks — we apply AI and human ingenuity to transform every patient touchpoint into a driver of both financial and clinical performance. This means: 👉 Faster onboarding with real-time eligibility verification 👉 Automated prior authorizations and smarter medical coding 👉 Fewer denials, faster payments, and frictionless collections This isn’t business as usual. This is RCM reimagined — powered by AI, designed for outcomes. 📍 Meet us at HFMA 2025! Stop by booth #843 at HFMA 2025 and let’s explore what RCM done right can do for your organization. Learn more: https://lnkd.in/dk3ZaFHq
400+ kgs of waste removed. 130+ hours of volunteering. Two coastlines, one cause. As part of our ongoing World Environment Day celebrations, our #SourceOfGood champions in Mumbai and Chennai took to the coastlines for a powerful, purpose-driven initiative – for our planet. 👉 At Juhu Beach, Mumbai, in partnership with Project Mumbai, our volunteers collected 365 kgs of plastic waste, helping clean the shoreline and protect our marine ecosystems. 👉 At Marina Beach, Chennai, with our partner Bhumi, our volunteers removed 52 kgs of waste, followed with an eye-opening sensitization session on the importance of environmental conservation. From Mumbai to Chennai, what mattered most was the collective spirit of our teams – the willingness to show up, get their hands dirty, and take real steps towards a greener future.
We’re proud to be recognised as one of the top Indian employers in the UK — ranked third overall in the latest India Meets Britain Tracker 2025 report by Grant Thornton. Our deep and growing roots across Birmingham, Manchester, Middlesbrough, Pontypridd, Motherwell, Clydebank, Derry, and other towns and cities, reflect more than presence — they represent our promise to invest in regional talent, partnerships, and progress. Rajiv Malhotra, President – EMEA, Firstsource, shared, “This recognition reinforces our long-standing commitment to the UK — not just as a market, but as a strategic partner in our global growth journey. By investing in regional talent and building strong local ecosystems, we’re creating lasting value for our clients, communities, and people.” Explore the full report 👉 https://lnkd.in/gu3wVWH8
