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What does real support for career growth look like? For Priyanka Grover, it meant the chance to take a bold leap โ into a new role and in a new country. With encouragement and backing from her manager and our leadership, she took the leap through our #WingsWithin program โ and never looked back. As Priyanka puts it: โThis continued support will give me wings to fly to greater heights.โ Her journey is a powerful reminder of what happens when ambition is met with opportunity - and when leadership believes in your potential.
Weโve joined the WUN - Womens Utilities Network in the UK! At Firstsource, we believe empowered women power industries. Our partnership with WUN is a step forward in driving equity, connection, and leadership for women in the utilities sector. Hereโs to more opportunities, stronger representation, and real momentum.
โณThe final countdown to the Building Societies Association Annual Conference 2025 is underway! In just five days, the UKโs building society community will gather at The ICC, Birmingham to explore the trends, challenges, and innovations shaping the sector. โ Lessons from open bankingโand opportunities for mutuals in open finance โ Homeownership in the UK: mortgage reform, affordability & the future of lending โ Elevating customer and colleague experience by leveraging business & technology expertise ๐ฌ Come meet the Firstsource team at Stand 39 โ our financial services experts are ready to discuss these topics and how we can help you transform CX with digital innovation, AI, and deep domain expertise. Discover more: https://lnkd.in/gvdGZ5Wx
Some of our #SourceOfGood champions spent a heartwarming day with the kids at Samarthanam Trust for the Disabled, Bangalore, hosting a vibrant Summer Camp specially designed for neurodivergent children. From joyful games and creative crafts to cheerful smiles and shared stories, every moment was a celebration of inclusion, empathy, and human connection. The energy was infectious, the bonds genuine โ and the memories, truly special. Empowerment, compassion, and community โ this is what lights up days like these. ๐ซ
Welcome to #LifeAtFirstsource, Shamita Mukherjee! As Firstsource moves into its next phase of growth, people enablement becomes mission-critical, and Shamitaโs arrival reflects our deep commitment to reimagining how people, performance, and purpose come together to shape the future of work.
๐ข Whatโs it like to be a #FirstsourceWoman? We asked Sundari S., our SVP โ Operations. With decades of experience and a leadership style rooted in courage and care, Sundari is proof that you donโt need to choose between results and relationships. Sheโs built teams, opened doors, and shaped spaces where every voice matters. Her story is a reminder that resilience isnโt loudโbut it echoes in every life you uplift. ๐
Firstsource has been recognized for excellence in Contact Centre Transformation at the 3rd BPO Confex & Awards. This recognition reflects the meaningful progress weโre making through UnBPOโข - our shift away from traditional outsourcing to a model that prioritizes expertise, innovation, and measurable outcomes. Weโre shaping whatโs next - for our clients, our teams, and the industry.
How can India lead responsibly in the AI era? Hasit Trivedi, our Chief Digital & AI Officer, joined a powerful panel at India Global Forum Mumbai #NXT25 to weigh in on AI Regulations in India โ Balancing Innovation, Accountability and Inclusion. Key takeaways from Hasit: โ India must balance innovation with ethical guardrails to harness AI responsibly. โ Nations investing heavily in AI research and talent are setting the pace โ India needs to accelerate. โ Cross-border interoperability in AI regulations will be key to unlocking global scale and collaboration. โ A practical step forward? Build on existing frameworks โ from copyright to social media laws โ to shape a robust, future-ready approach. Know more about our perspective through Firstsource #relAI - responsible digital transformation for smarter, faster business results. https://lnkd.in/dJ3XTxGg
As a purpose-led organization, Firstsource is committed to doing business the right way โ where growth goes hand-in-hand with responsibility. And what better way than ๐๐๐ซ๐ญ๐ก ๐๐๐ฒ to celebrate our latest milestone on our climate action journey? Weโre proud to share that Firstsource has earned a ๐ ๐ฌ๐๐จ๐ซ๐ in the 2024 CDP ๐๐ฅ๐ข๐ฆ๐๐ญ๐ ๐๐ข๐ฌ๐๐ฅ๐จ๐ฌ๐ฎ๐ซ๐ - an improvement from last yearโs C rating. The meaningful step forward reflects our ongoing commitment to transparency, continuous progress, and responsible transformation. This recognition is also a testament to the strides weโre making through ๐ ๐ข๐ซ๐ฌ๐ญ๐๐จ๐ง๐ฌ๐๐ข๐จ๐ฎ๐ฌ, our ESG framework, as we embed sustainability into everything we do. As part of a global network of 22,700+ organizations leveraging data to drive climate action, we remain focused on building a more sustainable and resilient future โ today and every day. ๐ Hereโs to purpose, progress, and the power of conscious decisions. Read more: https://lnkd.in/dfGy6ny4
When growth is part of the culture, careers don't just progress โ they transform. Prateek Ghoshโs journey at Firstsource is a great example of how we enable people to move beyond the expected. Starting out in technology transitions for digital-native clients, he soon found himself leading programs across two business units. With strong backing from the leadership, he stepped into consultative sales and eventually took on the role of Client Partner for EdTech and Media and relocated to the US. Prateekโs story is a reflection of what #WingsWithin truly stands for: empowering talent to break away from business-as-usual and create their own path. His message: โI have been fortunate to find continuous support and encouragement for my career growth. I believe you can too!โ
