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We’re excited to introduce 𝗙𝗶𝗿𝘀𝘁𝗖𝗼𝗻𝘀𝗰𝗶𝗼𝘂𝘀 – 𝘂𝗻𝗶𝘁𝗶𝗻𝗴 𝗮𝗹𝗹 𝗼𝘂𝗿 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝗮𝗹, 𝗦𝗼𝗰𝗶𝗮𝗹 𝗮𝗻𝗱 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀 𝘂𝗻𝗱𝗲𝗿 𝘁𝗵𝗶𝘀 𝘀𝗶𝗻𝗴𝗹𝗲 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆, and fostering awareness, accountability, and action across all levels of the organization. FirstConscious is all about creating positive change: 𝙧𝙚𝙙𝙪𝙘𝙞𝙣𝙜 𝙤𝙪𝙧 𝙚𝙣𝙫𝙞𝙧𝙤𝙣𝙢𝙚𝙣𝙩𝙖𝙡 𝙛𝙤𝙤𝙩𝙥𝙧𝙞𝙣𝙩, 𝙛𝙤𝙨𝙩𝙚𝙧𝙞𝙣𝙜 𝙞𝙣𝙘𝙡𝙪𝙨𝙞𝙫𝙞𝙩𝙮, 𝙖𝙣𝙙 𝙙𝙧𝙞𝙫𝙞𝙣𝙜 𝙚𝙩𝙝𝙞𝙘𝙖𝙡 𝙜𝙤𝙫𝙚𝙧𝙣𝙖𝙣𝙘𝙚 𝙖𝙘𝙧𝙤𝙨𝙨 𝙩𝙝𝙚 𝙗𝙤𝙖𝙧𝙙. But we’re not just saying we’re conscious, we’re demonstrating it too. 1. Enrolled as a member of United Nations Global Compact (UNGC), aligning with their 10 principles on Anti-Corruption, Environment, Human Rights and Labour. 2. We’ve also made a pledge to be NetZero by 2050. Through various carbon emission reduction focused initiatives we would achieve our commitment towards Science Based Targets initiative (SBTi) as a part of our short-term emission targets. At Firstsource, we are consciously building something amazing.
Proud moment for all of us at Firstsource! 𝗪𝗲’𝘃𝗲 𝗯𝗲𝗲𝗻 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗮𝘀 𝗮 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗳𝗼𝗿 𝗛𝗶𝗴𝗵-𝗜𝗺𝗽𝗮𝗰𝘁 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝘁𝗵𝗲 𝗘𝗧 𝗡𝗢𝗪 𝗧𝗲𝗰𝗵𝗡𝗲𝘅𝘁 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟱. For us, digital transformation isn’t about technology for the sake of it – it’s about creating real, tangible impact. With Firstsource #relAI, we’re cutting through the AI noise and unlocking its true potential—driving responsible digital transformation for smarter, faster business results. This award is a testament to our teams who challenge the status quo every day, finding smarter, more responsible ways to solve problems and create value for businesses and communities alike.
As we close out an incredible #EmergenceCXOSummit2025, we extend our heartfelt gratitude to everyone who made this event a resounding success! From thought-provoking keynotes to insightful discussions, the summit has been a testament to the power of leadership, AI, human potential, and our vision of UnBPOᵀᴹ—transforming traditional outsourcing into a driver of innovation and impact. A huge thank you to our speakers, panelists, partners, and every leader who brought their energy, expertise, and vision to the table. Your contributions have set the stage for an exciting future! One thing is clear—AI will shape the future, but human ingenuity will define it. Here’s to breaking barriers, driving transformation, and making UnBPOᵀᴹ a reality!
🌱 𝟭𝟲𝟬+ 𝗵𝗼𝘂𝗿𝘀 𝗼𝗳 𝗶𝗺𝗽𝗮𝗰𝘁 🌳 𝟯𝟱𝟬+ 𝘀𝗮𝗽𝗹𝗶𝗻𝗴𝘀 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 💪 𝟯𝟮+ ‘𝗦𝗼𝘂𝗿𝗰𝗲 𝗼𝗳 𝗚𝗼𝗼𝗱’ 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀 Together with our NGO partner Thuvakkam, we’re on a mission to sow seeds of change and create a greener, healthier future by planting 1,000+ native trees—turning open land into a thriving urban forest. These trees will provide shade, fresh air, and biodiversity, leaving a lasting impact for generations to come. 🌍💚 So far, 350+ saplings have taken root—thanks to our passionate #SourceOfGood champions, as well as the students and teachers from ZPHS Hyderabad, who joined hands with us in this meaningful activity. But this was more than just planting trees—it was about coming together, giving back, and making a real difference. Because when small actions are done collectively, they create a lasting impact. ✨
𝐓𝐡𝐞 𝐦𝐨𝐦𝐞𝐧𝐭𝐮𝐦 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞𝐬 𝐚𝐭 #𝐄𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐞𝐂𝐗𝐎𝐒𝐮𝐦𝐦𝐢𝐭2025! The day kicked off with powerful insights from industry leaders, sparking conversations on transformation, innovation, and the future of work. Our MD & CEO, Ritesh Idnani, set the stage with a bold perspective on the game-changing shifts reshaping industries - and how Firstsource is helping clients stay ahead. Then, Phil Fersht, CEO & Chief Analyst at HFS Research, delivered a compelling keynote on AI, the convergence of services and software, and navigating uncertainty in the age of #GenAI. The discussions didn’t stop there! Engaging panels with our clients explored the challenges and opportunities in reimagining the workforce to keep pace with change. 𝑲𝒆𝒚 𝒕𝒂𝒌𝒆𝒂𝒘𝒂𝒚𝒔? 𝑨𝒅𝒂𝒑𝒕, 𝒆𝒗𝒐𝒍𝒗𝒆, 𝒂𝒏𝒅 𝒆𝒎𝒃𝒓𝒂𝒄𝒆 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏.
𝟭𝟵𝟱 𝗵𝗼𝘂𝗿𝘀. 𝟭𝟰𝟳 𝘃𝗼𝗹𝘂𝗻𝘁𝗲𝗲𝗿𝘀. 𝗖𝗼𝘂𝗻𝘁𝗹𝗲𝘀𝘀 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 𝗼𝗳 𝗶𝗺𝗽𝗮𝗰𝘁. Our #SourceOfGood champions have once again come together to #MakeItHappen - one braille card at a time. With unwavering passion and dedication, they crafted cards filled with numbers, alphabets, and messages of encouragement, each one a beacon of support for students with visual impairments. In partnership with Samarthanam Trust for the Disabled, Bangalore, these learning aids will help students not just read and learn, but also build confidence and independence. More than just resources, these cards carry the warmth of human connection - the belief that every child deserves the tools to dream, achieve, and thrive. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗮𝘁 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝗵𝗼𝘄 𝘄𝗲 𝗺𝗮𝗸𝗲 𝗮𝗻 𝗶𝗺𝗽𝗮𝗰𝘁—𝗼𝗻𝗲 𝘁𝗵𝗼𝘂𝗴𝗵𝘁𝗳𝘂𝗹 𝗮𝗰𝘁 𝗮𝘁 𝗮 𝘁𝗶𝗺𝗲.
Over the past two days, our Leadership and Sales teams have been 𝐒𝐎𝐀𝐑𝐢𝐧𝐠 together at the 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐦𝐦𝐢𝐭 in Orlando, in Florida, USA. From ensuring a highly networked organization, strengthening partnerships, to sharpening strategies, they’ve been setting the stage for an exceptional and disruptive FY26! Through deep dives with our senior leaders and thought-provoking discussions with industry experts, and partners, the focus was clear - 𝐮𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐚𝐝𝐯𝐚𝐧𝐜𝐢𝐧𝐠 𝐀𝐈, 𝐚𝐧𝐝 𝐨𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐧𝐠 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 𝐭𝐨 𝐜𝐫𝐞𝐚𝐭𝐞 𝐥𝐚𝐬𝐭𝐢𝐧𝐠 𝐢𝐦𝐩𝐚𝐜𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬. A massive shoutout to our incredible speakers, partners, and every #Firstsourcer who brought their passion, insights, and energy to make this summit a game-changer!
𝑾𝒆 𝒔𝒆𝒆 𝒐𝒖𝒓 𝒑𝒂𝒓𝒕𝒏𝒆𝒓𝒔 𝒏𝒐𝒕 𝒂𝒔 𝒂 𝒘𝒂𝒚 𝒕𝒐 𝒇𝒊𝒍𝒍 𝒄𝒂𝒑𝒂𝒃𝒊𝒍𝒊𝒕𝒚 𝒈𝒂𝒑𝒔, 𝒃𝒖𝒕 𝒂𝒔 𝒂 𝒑𝒐𝒘𝒆𝒓𝒇𝒖𝒍 𝒄𝒐𝒎𝒑𝒆𝒕𝒊𝒕𝒊𝒗𝒆 𝒂𝒅𝒗𝒂𝒏𝒕𝒂𝒈𝒆. At our 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐦𝐦𝐢𝐭 #𝐅𝐢𝐫𝐬𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐒𝐨𝐚𝐫2025, we engaged deeply with our partner network, showcasing how 𝐭𝐫𝐮𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐜𝐚𝐧 𝐜𝐫𝐞𝐚𝐭𝐞 𝐥𝐚𝐬𝐭𝐢𝐧𝐠 𝐢𝐦𝐩𝐚𝐜𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 - 𝐥𝐢𝐤𝐞 𝐨𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐧𝐠 𝐚 𝐬𝐲𝐦𝐩𝐡𝐨𝐧𝐲 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐧𝐨𝐭𝐞 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. From thought-provoking panel discussions with Shantanu Gangal from Prodigal, Deepak Kinger from EvoluteIQ, Amar Vaidya from Celonis, and Raghu Ravinutala from Yellow.ai – expertly moderated by Sreejit Ankarath, Head of Partnerships at Firstsource – to meaningful dialogues with our leadership team, every conversation was designed 𝒕𝒐 𝒆𝒎𝒑𝒐𝒘𝒆𝒓 𝒐𝒖𝒓 𝒄𝒍𝒊𝒆𝒏𝒕𝒔, 𝒄𝒐𝒍𝒍𝒆𝒂𝒈𝒖𝒆𝒔, 𝒂𝒏𝒅 𝒑𝒂𝒓𝒕𝒏𝒆𝒓𝒔 𝒕𝒐 𝑺𝑶𝑨𝑹.
In an uncertain world shaped by #AI and disruptive technologies, 𝗶𝘁’𝘀 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗼𝘂𝘁𝗰𝗼𝗺𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. 𝗜𝘁'𝘀 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗿𝗲𝗶𝗻𝘃𝗲𝗻𝘁 𝗼𝘂𝗿 𝘄𝗮𝘆𝘀 𝗼𝗳 𝘄𝗼𝗿𝗸𝗶𝗻𝗴. 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗨𝗻𝗕𝗣𝗢ᵀᴹ - Firstsource's 𝗯𝗼𝗹𝗱 𝗻𝗲𝘄 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. With UnBPOᵀᴹ, we’re not just redefining the industry—we’re shaping the future, building a next-generation, AI-driven organization ready to lead in an era of rapid change. It’s more than an evolution; it’s a fundamental shift in how we empower businesses to thrive in a dynamic, AI-first world.
In an insightful interview with Electronic Health Reporter, Venkatgiri Vandali, President of Healthcare and Lifesciences at Firstsource, explores how AI copilots and autonomous agents are eliminating complexity and delivering real impact. ✅ Streamlining administrative workflows ✅ Reducing costs ✅ Improving both provider efficiency and patient outcomes
