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Introducing #WeAreUW, a series all about shining a spotlight on the good-hearted go-getters who live and breathe our culture at UW 🌟 And to kick it off, meet Sharon Mutumwa, one of our incredible Quality and Compliance Analysts, and a true embodiment of UW’s ‘Owner’ mindset. From championing peer-to-peer recognition to leading our African Caribbean Belonging Group, Sharon has always gone above and beyond when it comes to fostering appreciation, inclusivity, and connection. Her advice for stepping into an ‘Owner’ mindset? ✅ Take action—don’t wait for change, drive it. ✅ Empower others to lead. ✅ Stay adaptable and keep moving forward. As Sharon puts it: "A little appreciation goes a long way. When people feel seen and valued, they bring their best selves to work." Thank you Sharon, for your dedication to making UW a better place every day! 💜 #WeAreUW #Belonging
🎉 A big moment for UW! We’re over the moon to share that we’ve been named a Which? Recommended Provider for Broadband 2025—one of just three providers to earn this title 🙌 How did we do? We secured third place overall with an impressive customer score, earning high marks for reliability, speedy support, and high praise for value for money and communication 🏆 What makes UW stand out? 🏆 First-ever business to hold Which? Recommended Provider status for both Broadband & Energy in the same year! 🚀 Voted Which? Best Buy for Wireless Routers & Extenders (2023/2024) 🙌 We topped a recent Broadband Genie survey, where 93% of our customers reported no issues with their service A huge thank you to our customers for making this happen! If you’re tired of juggling multiple bills, this is your sign to bundle with UW. #WeAreUW
🌟 A game-changing moment for UW! We're chuffed to bits that we've been named a Which? Recommended Provider for Energy Companies 2025 - our first time achieving this prestigious recognition. The verdict from nearly 12,000 energy customers? Five out of five stars for customer service and billing accuracy 🎉 What makes UW different? 👩💻 Award-winning customer service from people who genuinely care! 🗓️ One clear monthly bill 💷 Exclusive savings when you bundle ⏱️ Quick support (you can even WhatsApp us!) To our customers who rated us so highly - thank you. Still juggling multiple bills? There's never been a better time to bundle with UW. #WeAreUW
Three questions drive every product at UW: Why us? Why this? Why now? 🎯 In our final Spark Speaks of 2024, Head of Product Alex Dixon showcased how these principles shaped our new EV tariff – built with our customers at the core of every decision. 🚗 Will people want it? ⭐ How does it help our customers? 💡 Is it worth it? After 5 incredible talks from our people, we can’t wait to see what’s in store for season 2 👀 #WeAreUW
Time to celebrate 🌟 At our End-of-Year Celebration, we announced the winners of our first-ever UW Awards. These brilliant people make UW what it is. Here's who took home the trophies ⬇️ 👥 We Put People First: Kanak Patel, Senior Team Leader → Known for really listening to his team and always being there when they need support 🤝 We Work Together: Uche Blessing Molokwu, Customer Service Advisor → Gets stuck in to help the whole team succeed and lifts everyone around her 📈 We Deliver Progress: The UW Welcome Team → Made big improvements to how we help customers move home, with fantastic results 💫 Customer Hero: Kirsty Coles, Ability to Pay Consultant → Helps our most vulnerable customers with such care that they specifically ask for her by name 🌟 Partner Hero: Manny Abban, Partner Support Advisor → Found clever new ways to help Partners succeed and grow their businesses To our winners, special mentions, and everyone nominated - you make us proud 👏 Here's to more success stories in 2025 🏆
Building better customer service, one contact at a time 🎯 In our latest Spark Speaks, Customer Services Director Tracey Costley shared how we're improving the way we support our customers - with a simple goal: solving their queries the first time they contact us 🚀 What does it take to create a team that puts customers first? Tracey's recipe for success is refreshingly simple: 🌟 Be bold 💡 Be open 💪 Build your crew
We’ve taken home the Silver Award for Best New Customer Service Operation at the European Contact Centre & Customer Service Awards 🥳🎉 This is an incredible acknowledgement of our Selkirk Hub's commitment to supporting our most vulnerable customers - great work team! 💜 #WeAreUW
The power of the 'squiggly career' 〰️ In our latest Spark Speaks session, Head of Reward Naomi Alexander shared her fascinating journey from Admin ➡️ Sales ➡️ Finance ➡️ HR 💫 Her main takeaway? Focus on your values and reputation, not just titles. Straight 📈 or squiggly 〰️ - what's your career path looked like so far?
What does it mean to be a UW Champion? 🤔 In short, they’re a group of employees who represent UW from all corners of the business with the common goal of championing our culture, ensuring employee voices are heard and driving initiatives close to their hearts 💜 Click to see how our UW Champions are finding the journey so far 👇 #WeAreUW
🎉 We’ve won! 🎉 Our team were crowned winners at the Business Culture Awards, taking home the trophy for Best Business Transformation Initiative! 🏆 This award celebrates the strides we’ve made in evolving our culture and the positive impact we’re making together 💜 Also, a huge thanks to the brilliant team at People Made for helping bring our vision to life 🙌 #WeAreUW
