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      HGS

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      Team Leader Interview

      Feb 24, 2022
      Anonymous employee
      Hyderābād
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at HGS (Hyderābād) in Jan 2022

      Interview

      Virtual interview done for me by HR then a DM and finally process owner. Basically 3 round of interview . Though the time taken is ok, but once you get selected the on boarding process is the pain

      Interview questions [1]

      Question 1

      Attrition and Shrinking controlling in Team
      1 Answer
      avatar
      HGS response
      4y
      Thank you for taking the time to share your interview experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

      Other Team Leader Interview Reviews for HGS

      Team Leader Interview

      May 31, 2023
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at HGS

      Interview

      This went straight from being found on a LinkedIn search to what seemed like an initial/final hybrid interview. This is likely different than their SOP based on my lengthy experience, the quick turnaround for their final selection, or a combination thereof somehow. I do recall an excessive number of hits to my LI profile during the process by the hiring contact. This made me question if there were MANY candidates, had organization challenges (lost my paperwork?), or auditing my skill set vs CV. (This behavior is very uncommon and not best practice. The interview was performed on video. If you are not comfortable with initial interviews on video, reconsider your position here. Most contacts with your staff and seniors are via video, since remote. I declined to participate further when I found their compensation policy not to match the general expectations in the ad. I am management level with decades of experience, which should be reflected in the upper offer range. They stated basically, this is not how it works so I withdrew my name. I found their lack of reply to withdrawal offputting; yet, it seemed to match other reviews of entry staff.

      Interview questions [5]

      Question 1

      I am glad I have a tech background because support is non-existent for technical issues in video meetings. about how I manage staff, if I have any idea what a basic KPI was and how it affects service level, and how I would manage a Team of Agents. I got the sense they were unprepared for my advanced questions about direction, KPIs as a function of closing, and other sales management and coaching cues. This leads me to believe their organization may not be well equipped to coach KPIs to closing ratio, etc. They were more interested in call length than closing ratios in a sales role? Coaching for results, not coaching only to correct. While the English proficiency exam was easy for any native speaker and the typing test was basic.
      1 Answer

      Question 2

      The interview questions were probably simplistic since my experience is middle-upper management in service and sales training for call centers.
      1 Answer

      Question 3

      ...how I manage a team?
      1 Answer

      Question 4

      ...if I have any idea what a basic KPI was and how it affects service level?
      1 Answer

      Question 5

      English proficiency exam and typing test.
      1 Answer
      avatar
      HGS response
      3y
      Thank you for taking the time to offer your feedback about your interview experience with HGS. If you have any suggestions about our interview process, please connect with us at Talk2Us@teamhgs.com. Thanks again and good luck for the future.

      Team Leader Interview

      Dec 12, 2023
      Anonymous employee
      Bangalore Rural
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 2 days. I interviewed at HGS (Bangalore Rural) in Nov 2019

      Interview

      HR round Manager round where sr manager asks questions related to operations skills and throw a scenario where we understand and provide the right details Face to face Examination Skills based questions Quality People management Team building Training Client management Team briefing Interpersonal skills

      Interview questions [1]

      Question 1

      Operations management Skills Administration People management
      Answer question
      avatar
      HGS response
      2y
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.