How do employees rate HGS?

Employees rate HGS 3.3 out of 5 stars based on 5,026 anonymous reviews on Glassdoor.

How can I get a job at HGS?

To get a job at HGS, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at HGS and prepare for tough questions.

Do people recommend working at HGS?

Overall, 52% of employees would recommend working at HGS to a friend. This is based on 5,026 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at HGS?

68% of job seekers rate their interview experience at HGS as positive. Candidates give an average difficulty score of 2.4 out of 5 (where 5 is the highest level of difficulty) for their job interview at HGS.

How do employees rate the business outlook for HGS?

50% of employees think that HGS has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at HGS

HGS Snapshot

3.3

based on 5,007 ratings

52% would recommend to a friend

Venkatesh Korla

67% approve of CEO

26 OfficesLocations

Mission Mission
Enrich lives by delivering intelligent experiences:
Empowering people to be agile and responsible
Leveraging AI led technology to develop innovative and differentiated solutions
Unlocking value through strategic partnerships to drive competitive advantage

Vision
To be the most trusted partner for clients driving global business transformation to create intelligent experiences.

Purpose
We enrich lives through exceptional experiences to connect, empower, and inspire people.

Description HGS is a global provider of technology, AI, and business services; helping organizations transform with confidence. We combine automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.

We take the “globally local” approach with 18,000+ employees across 30 delivery centers in 10 countries, supporting some of the world’s most recognized brands.

Join us and be a part of a company where technology amplifies human potential, and your ideas could drive real change!

Life at HGS

Why work with us?

Delivering Intelligent Experiences

Life At HGS

Our Values

#IntentToImpact

Inclusivity For All

HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. Built on a strong foundation in customer experience (CX) and business process management, we are expanding into high-growth adjacencies by integrating technology, data, and operational insight to deliver measurable business impact.

With decades of operational excellence, HGS brings together automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle—from digital customer care and advanced contact center solutions to back-office operations and human resources outsourcing.

Company updates

HGS

2mo

Forge your career in the future of smart interactions! Join the HGS Jamaica Virtual Job Fair on 7th, 14th, 21st & 28th April 2026, 10:30 AM – 3:30 PM EST and explore roles in Customer Service Representatives (Banking), Customer Service Representatives, Inbound Sales Representatives, and Technical Support Representatives. Scan to join on Zoom, your next career move starts here! Must have: ✅ Must have a minimum of 5 CXC subjects, inclusive of English A and Mathematics (for CSR Banking only) ✅ Minimum of 3 CXC City & Guilds subjects, including English A ✅ 6 months of BPO or Sales experience preferred ✅ Must have ID, TRN, NIS, Birth Certificate, and proof of qualifications #HGSJamaica #jobsinjamaica #jamaicanjobs #nowhiringjamaica #kingstonjamaica #CareerOpenings #JobOpportunity...Show more

Forge your career in the future of smart interactions! Join the HGS Jamaica Virtual Job Fair on 7th, 14th, 21st & 28th April 2026, 10:30 AM – 3:30 PM EST and explore roles in Customer Service Representatives (Banking), Customer Service Representatives, Inbound Sales Representatives, and Technical Support Representatives. Scan to join on Zoom, your next career move starts here! Must have: ✅ Must have a minimum of 5 CXC subjects, inclusive of English A and Mathematics (for CSR Banking only) ✅ Minimum of 3 CXC City & Guilds subjects, including English A ✅ 6 months of BPO or Sales experience preferred ✅ Must have ID, TRN, NIS, Birth Certificate, and proof of qualifications #HGSJamaica #jobsinjamaica #jamaicanjobs #nowhiringjamaica #kingstonjamaica #CareerOpenings #JobOpportunity

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HGS

2mo

Leaders everywhere are struggling to scale their AI pilots. That is because AI is not a simple bolt‑on. It only works when applied with the right architecture, data foundation, process enhancements, and human – AI orchestration. When these elements are missing, AI simply fails. At HGS, we have been focused on assembling these building blocks so we can embed intelligence into workflows, decision making, and experiences – ensuring outcomes that are measurable, repeatable, and scalable. With Intelligent Experiences powered by Realized AI, we deliver on the true potential of AI. No hype. Only results. Read the announcement for complete details: https://lnkd.in/g_bG_5Sa #ExperienceIntelligence...Show more

Leaders everywhere are struggling to scale their AI pilots. That is because AI is not a simple bolt‑on. It only works when applied with the right architecture, data foundation, process enhancements, and human – AI orchestration. When these elements are missing, AI simply fails. At HGS, we have been focused on assembling these building blocks so we can embed intelligence into workflows, decision making, and experiences – ensuring outcomes that are measurable, repeatable, and scalable. With Intelligent Experiences powered by Realized AI, we deliver on the true potential of AI. No hype. Only results. Read the announcement for complete details: https://lnkd.in/g_bG_5Sa #ExperienceIntelligence

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HGS

2mo

An important milestone for HGS as we sharpen our focus on what truly matters to businesses in their AI-led transformation amid the hype. The right question is not whether AI can deliver. The right question is whether businesses understand what it takes for AI to deliver. Do leaders know what “better” looks like, and have they baselined it? Do they know the ROI, because it often requires fine balancing of several factors. These are the difficult but essential questions we have been focused on at HGS. Our new positioning and refreshed brand identity reflect how HGS designs Intelligent Experiences that treat AI in a disciplined, methodical, and governed manner. We embed intelligence directly into workflows to improve processes and ensure guaranteed ROI. And through effective human–AI orchestration, we create simpler, more intuitive experiences for employees and customers. With Intelligent Experience, we deliver every AI led transformation with confidence, control, and consistency. Read the announcement for complete details: https://lnkd.in/dRUChzJE ...Show more

www.hgs.com

HGS

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HGS

3mo

TeamHGS marks a significant achievement as its AMLens solution earns GOLD at the 2026 Stevie® Asia Pacific Awards for Innovation in Cybersecurity & Privacy – Other Service Industries category. The solution was recognized for its AI-Driven Fraud Monitoring capabilities with strong cyber protection. Here’s to continuing raising the bar for trust, security, and innovation....Show more

TeamHGS marks a significant achievement as its AMLens solution earns GOLD at the 2026 Stevie® Asia Pacific Awards for Innovation in Cybersecurity & Privacy – Other Service Industries category. The solution was recognized for its AI-Driven Fraud Monitoring capabilities with strong cyber protection. Here’s to continuing raising the bar for trust, security, and innovation.

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Photos

HGS awards & accolades

Named a 'Leader' in the IAOP 2024 Global Outsourcing 100 List, IAOP Global Outsourcing 100 Awards, 2024
Best Use of Technology in Customer Service - Silver Award, 2025 Stevie® Awards, 2024
Disability Confident - Committed - Level 1 Award, Disability Confident - Committed, 2023
Trailblazer Award, 2023 NICE CX Excellence Awards, 2023
Winner - Best CSR Initiative In the areas of Social welfare, Environment and Education, HR & CSR Excellence Awards 2022, 2022

Connect with HGS

Jobs at HGS

Spanish Bilingual CSR

Employee reviews at HGS

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

Employee reviews

Senior account executiveCurrent employee

4.0

Good company

HGS

HGS Snapshot

Life at HGS