I applied through a staffing agency. The process took 1 day. I interviewed at Harrods (London, England) in May 2016
Interview
Interviewed by the Service desk manager. Straight forward, asked about work history, skills, etc. He went through the job role and explained what was required. Asked a couple technical questions and that was it. Pretty straight forward.
Interview questions [1]
Question 1
Have you used Service now before and what is your experience working on a Service desk.