Customer Service Manager applicants have rated the interview process at HomeServe with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HomeServe overall takes an average of 25 days.
Common stages of the interview process at HomeServe as a Customer Service Manager according to 2 Glassdoor interviews include:
One on one interview: 29%
Background check: 14%
Drug test: 14%
Group panel interview: 14%
Presentation: 14%
Phone interview: 14%
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I applied online. The process took 4 weeks. I interviewed at HomeServe (Walsall, England) in Jun 2015
Interview
thorough, competency based, role playing coaching session, presentation as to what I'd do in the first 60 days in the role. 2 stage process, internal application. Interview itself was competency based with 5 or 6 questions on what specific examples I had of dealing with difficult situations, leading by example etc
I applied through an employee referral. I interviewed at HomeServe (Walsall, England) in Jul 2015
Interview
Competency based interview with questions around the companies people promises. There were some questions around previous experince in a similar role to get an understanding of my managment style