Customer Service Representative (CSR) applicants have rated the interview process at HomeServe with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 78.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 9 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at HomeServe overall takes an average of 25 days.
Common stages of the interview process at HomeServe as a Customer Service Representative (CSR) according to 10 Glassdoor interviews include:
Phone interview: 21%
Background check: 17%
One on one interview: 14%
Skills test: 14%
Personality test: 10%
Group panel interview: 7%
Drug test: 7%
Other: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
The process took 1 week. I interviewed at HomeServe (Walsall, England) in Jun 2023
Interview
Very relaxed laid back interview questions were in conjunction with Star. Then commenced a short tour. Looked at my cv and walked through it with me asked a few back ground questions and my experience in different companies my skill sets strengths and weaknesses m. They then did a little scenario test and a computer literacy test.
Interview questions [1]
Question 1
How does your experience relate to the role you are applying for?
Really easy and was kept up to date. Interview its self was fairly straight forward, interviewers were friendly and informative. They explained their processes for after the interview and what to expect in the following days
I applied online. I interviewed at HomeServe (Walsall, England) in Dec 2022
Interview
Easy, over the phone on a teams meeting. Dawn was lovely and got back to me quite quickly about the role. Don’t know what else to say it’s making choose 30 words