Motability Operations Contact Centre Advisor interview questions

I had a first interview with the agency. There were some questions about my CV, why I want to work for the organisation and some competency based questions. Then we had a roleplay over the phone. The second interview was in the organisation and there were 4 more people. The first part was a 1-2-1 traditional interview with more competency based questions, then we had another two roleplays over the phone and a group exercise where you had to discuss a couple of topics with the rest of the group. Everyone was very nice and the company looked like a lovely place.