Is Allstate a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Allstate have rated their employer with 3.8 out of 5 stars in 408 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Allstate .

Does Allstate pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Allstate with 3.2 out of 5 stars based on 408 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Allstate.

How happy are Customer Service (CSR) professionals working at Allstate?

53% of Customer Service (CSR) employees at Allstate would recommend their employer to a friend. This rating has decreased by 30% in the past 12 months. Customer Service (CSR) professionals have also rated Allstate with a 3.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Allstate?

Claims Adjuster (498) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (160) , Insurance Sales Agent (121) , Sales (118) , Claims Specialist (117) , Licensed Insurance Agent (106) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"And great benefits and wonderful on" ((in 848 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 643 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 578 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 515 reviews)); "Great work from home options" ((in 318 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 386 reviews)); "Low salary compared to industry average" ((in 179 reviews)); "Managers do not manage the sales staff." ((in 176 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 149 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 113 reviews))

Allstate Customer Service (CSR) reviews

3.8

53% would recommend to a friend

(408 total reviews)

Thomas J. Wilson II

76% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (408 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Allstate with 3.8 out of 5 stars, based on 408 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Allstate is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

408 reviews

5.0

Apr 15, 2026

Empowering workflow but corporate competition is a concern

Account manager

Recommend

CEO approval

Business Outlook

Pros

Able to control the workflow and make sure the required RMBC and UW are done.

Cons

Corporate is in compretition with you. There used to be rules against competing brokers in some industries. Now corporate has rerouted your phone and will offer quotes to calls before you can even speak with them. There are no benefits at local offices. The owners are greedy money hungry and could care less about anyone but themselves.

4.0

Mar 17, 2026

good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good company management is caring

Cons

back to back calls all day for 8 hours

3.0

Mar 16, 2026

It's a learning job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get trained, they provide equipment and all the good things, they have guides that make it easy to learn quicker, underwriting is always there to help you.

Cons

You're monitored if work from you (at least my office did), low pay and high-call volume. Sometimes I couldn't even take breaks with how much the phone would ring.

Viewing 1 - 3 of 408 Reviews

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Allstate

Allstate Customer Service (CSR) reviews

Company ratings over time

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Reviews by job title

Empowering workflow but corporate competition is a concern

good company to work for

It's a learning job

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