Bluebird Care reviews

3.5

59% would recommend to a friend

(441 total reviews)

Jonathan Gardner

80% approve of CEO

54% positive business outlook

Bluebird Care has an employee rating of 3.5 out of 5 stars, based on 441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bluebird Care employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

441 reviews
1.0
Dec 28, 2016

Absolutely awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can't think of any. Awful work ethics and treat carers like dirt. If you're late the office won't tell the clients and the clients get funny with you, not the office.

Cons

Office staff are absolute bullies-they pile work on you and you're not allowed to hand it back. Get incredibly angry if you refuse the work and they put it on your rota anyway. Only get paid for the call but spend most of your time driving (20p per mile) induction was a lull into a false sense of security-they make you believe they're wonderful but once you actually start working for them they give you up to 18 clients per day with no breaks in between. Don't give you holiday pay if you ask for holiday-you instead get it as unauthorised leave and don't get a penny. Change rotas last minute. You work 12 days before getting 2 days off but they beg you to work on those 2 precious days and get really funny with you if you refuse to work. If you quit the job they charge you £100. See for yourself - it's the most stressful job I've ever had the displeasure of doing. Zero hour contract too.

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Bluebird Care Response
9y
Thank you so much for leaving a review on our Glassdoor Page. Bluebird Care currently operates as a franchise business and therefore each office is owned and operated as a separate company. As we are currently unable to see the location you have posted a review about we cannot direct your review to the relevant business owner for feedback. If you would like feedback on your review, please contact us to let us know the territory you were operating with and we will endeavour to get this back to you at our earliest opportunity. Thank you and kind regards Franchise Support Centre.
2.0
Apr 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Initial perception and representation was good....

Cons

Staff give a lot for VERY little! All a bit of a club where loudest attitude wins out for Managers to take the easy route out. Despite initial representation I was told that clients were 10 a penny, always a steady stream of new ones available, and care staff were prioritised as so hard to keep. No personal interaction with clients on an emotional level, very much box ticking on a care plan. Keep your distance and don't ask questions.

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Bluebird Care Response
9y
Dear reviewer Thank you very much for submitting a review about Bluebird Care Newbury. It is vital that we receive feedback from care assistants and customers so that we can develop and improve the service we provide. You are right, our staff do give a lot to their customers and this is reflected in the feedback we receive through customer questionnaires and unsolicited feedback that rates us as excellent. We also were pleased to receive a ‘Good’ rating from the CQC in February this year and are currently working towards achieving an ‘Outstanding’ rating at our next inspection. I was disappointed by your comment regarding our Manager, although it is worth noting that the individual has moved on from the company now. I am delighted that you say our care staff are looked after well and with the introduction of paid travel time this year and salaried care assistant positions soon to be available I would agree with you. The comments around not caring for our customers I cannot agree with but accept this is the impression you were left with which will be discussed internally to ensure it doesn’t happen again. The issue of “no personal interaction with clients on an emotional level” is one of perception and I would argue that our care assistants are all appropriately trained to respect professional boundaries whilst providing appropriate care and support on all levels including recognising when issues are raised that may need referring to other professionals including the relevant safeguarding authorities. I am sorry that you decided to move on from Bluebird Care and wish you well for the future but can reassure you that we are a company that is committed to both our staff and our customers.
1.0
Jun 8, 2019

Still shocked by what I’ve witnessed ....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None, absolutely not one. Thank you, next

Cons

Never have I EVER dealt with a company like this before, From the beginning they told me they wouldn’t hire me unless I did evenings which was very difficult for me, (I offered 6 days a week!) they lied and said “we’ll put you down for 1 in case of an emergency” and I foolishly agreed. They had me rota’d down 2 evenings a WEEK and when I tried to tell them I couldn’t do that the manager told me to go and work in M&S (I should have) They operate on bullying tactics, scare tactics and intimidation. They don’t tell you it’s a zero hour contract until you’re out in the field by which time you’ve already attended training and they threaten to make you pay it back if you leave (+£200) that’s how they get you to stay!!! I asked a million times to reduce my hours because they had me out everyday and they wouldn’t , they wouldn’t listen , they didn’t care if you needed something but they were more than willing to listen if you wanted to pick up a shift! Terrible communication, 10+ hour shifts being paid probably for only 7.5/8 of those! Exhausting hours, doesn’t show in pay! If you’re sick they won’t take your calls , they won’t answer your texts or emails and then blame you for it! They make you feel TERRIBLE because now they probably have to do their job and actually go and do some calls being ‘on call’ and what not! No travel time between customers, office staff move the calls of customers without telling customers, so we arrived when we think we’re on time just to be met with anger and worry because the customers think we’re extremely early or late. If a member of staff tries to leave , unbelievably the office staff get nastier, “you’ll come back cause we’re the best” (I think they really believe this) and “you can’t leave us, we’ll always know where you go” Making false phone calls to companies who have asked for a reference and withholding a reference for up to a month until threatened with unison action, meanwhile all of this aggression is aimed at the member of staff who wants to leave. I have never been treated the way I was treated here and after a particularly nasty admission into hospital and being ignored by all at Bluebird, I was finally discharged and drove straight to the office and handed back my things and have never felt better about a decision in my ENTIRE life. within an hour, I had a phone call from an employer at a new company I was joining saying they’d received an email basically trying to sabotage my employment there.... luckily my new employer just deleted it straight away as she’d found BB nothing but petty to deal with. Please be aware.

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Bluebird Care Response
6y
Thank you so much for leaving us a review on Glassdoor. Bluebird Care operates as a franchise network and therefore it would be really helpful for us to know which office you are reviewing so we can pass on your feedback and get a response for you.
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Glassdoor has 476 Bluebird Care reviews submitted anonymously by Bluebird Care employees. Read employee reviews and ratings on Glassdoor to decide if Bluebird Care is right for you.