People factory. Bother staff and clients. - Anonymous employee Bluebird Care Employee Review

Dear reviewer Thank you very much for submitting a review about Bluebird Care Newbury. It is vital that we receive feedback from care assistants and customers so that we can develop and improve the service we provide. You are right, our staff do give a lot to their customers and this is reflected in the feedback we receive through customer questionnaires and unsolicited feedback that rates us as excellent. We also were pleased to receive a ‘Good’ rating from the CQC in February this year and are currently working towards achieving an ‘Outstanding’ rating at our next inspection. I was disappointed by your comment regarding our Manager, although it is worth noting that the individual has moved on from the company now. I am delighted that you say our care staff are looked after well and with the introduction of paid travel time this year and salaried care assistant positions soon to be available I would agree with you. The comments around not caring for our customers I cannot agree with but accept this is the impression you were left with which will be discussed internally to ensure it doesn’t happen again. The issue of “no personal interaction with clients on an emotional level” is one of perception and I would argue that our care assistants are all appropriately trained to respect professional boundaries whilst providing appropriate care and support on all levels including recognising when issues are raised that may need referring to other professionals including the relevant safeguarding authorities. I am sorry that you decided to move on from Bluebird Care and wish you well for the future but can reassure you that we are a company that is committed to both our staff and our customers.