CFC reviews

4.0

68% would recommend to a friend

(144 total reviews)

Louise O’Shea

85% approve of CEO

72% positive business outlook

CFC has an employee rating of 4.0 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CFC employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

144 reviews
1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people, opportunity for travel and generally fun culture

Cons

When I joined CFC I was very much sold on their M.O of work hard and play hard however in recent years the latter part of that culture has faded and there is a lot of working hard without the benefits. We’re constantly told how successful the company is achieving $1bn in GWP and how we’re growing exponentially and opening offices around the world but that success doesn’t trickle down to employees below management level, salaries are way below market level, talking about a good 10k or more below and there is no transparency on salary bandings. Promotion review and salary is awful, it’s left to the last minute around March time and they have now scrapped opportunity for promotion in August so it’s very much dependent on what time of the year you join and it doesn't look to change anytime soon. The salary/promotion review is not a review or a discussion, management just tells you what minimal salary increase you’re getting and if you push back they just come back after a week and say upper management won’t increase further. The icing on the cake is that they split the bonus into two so if you decide to leave the company you don’t get the other half of your bonus which you worked hard for. What a business model, ey! The same with promotions you’re basically told whether you have got it or not without any rhyme or reasoning. Feels like a revolving door especially when it comes to more junior employees. A lot of people have left and they have lost a lot of talent to competitors who are willing to train and pay employees better. Many people have tried to bargain and push back especially in terms of salary but have been met with nothing and let me tell you there’s nothing more sobering then being told “If you’re not happy then you can always leave” by someone with 3 Cartier bracelets earning 4x your salary when you’re struggling to afford rent, groceries and transport as a 20 something working in the city. There was recent controversy with “The culture” and we’ve been forced to do a number of culture surveys and days expressing how we feel. A lot of people complained about salary, benefits and micromanagement and it will be interesting if there is actionable change or if it was all just a tickbox exercise to make the company look good to regulators and other insurers. Not in all teams but in some depending on your manager there is an issue of micromanagement, it can feel like school sometimes where you’re not trusted to get work done and forced to explain why you’re working from home. We’re all adults and post Covid we should be trusted to work from home. March is just around the corner so I really hope things to change for the better. CFC has so much potential, great people and great talent but they are forgetting the core which is their employees. Leave all the bells and whistles and focus on what people really care about - Remuneration and progression

avatar
CFC Response
1y
Thank you for posting your review and sharing feedback on working at CFC. Over the last year, we ran two culture and engagement surveys because we want to understand what matters to our people. The surveys showed us that there are many things we do brilliantly here which are extremely proud of and will continue to celebrate. And of course, highlighted areas for improvement, some of which are in line with your feedback. Our engagement score is higher than the industry average, and our overall turnover in 2024 was down on the year before, however we are committed to continuous improvement so that CFC remains a great place to work. We understand your frustration regarding compensation and are committed to providing more guidance and enhancing our processes. Rest assured we are running 2 promotion cycles a year, and we’ve been working with people leaders to make eligibility criteria clearer for everyone. We would also welcome an opportunity confidentially to discuss your feedback in more detail. Please feel free to contact Karen Poulton in HR via hr@cfc.com
3.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Fast paced with lots of exposure early on. Identifiable culture amongst employees means people are easy to get on with. Tech and computer systems are very user friendly and remove a lot of the boring admin work.

Cons

- Hit and miss in terms of managers, some are good, some are very inexperienced. - Very cliquey mentality, resignations (which are common) are taken badly and people are frozen out. - Salaries are significantly below the market rate and employees are held on more junior job titles, not reflective of their day to day job. - Rudeness and disrespect towards underwriters from brokers is frequently overlooked by managers. - A lot of perks have been stripped back, the Marbella trip and Halloween parties have both gone, likely never to return. - Working conditions are not very flexible, managers can often be clock watchers, and workflows are strictly adhered to meaning employees aren't trusted to get on with work, feels a bit like being at school. Not a positive or a negative but the company has a very clear business model of hiring lots of young people to churn through high volumes of submissions whilst giving them minimal authority to make their own decisions. After gaining experience, many of those people then move on to better paid jobs with more long term opportunity at larger insurers/Lloyd's syndicates. This is why it's a good place to start out but most ambitious people won't stay for long. The business model has been profitable so I don't expect anything to change.

avatar
CFC Response
2y
Thank you for sharing your feedback about your time at CFC. We strive to provide a great working environment and are proud to be recognised as a top UK employer with high employee engagement and retention. We’re sorry you feel perks have been stripped back. Over recent years we’ve actually increased the perks available to employees which now includes regular well-being events, health checks, more on-site massage/osteopathy appointments, and four paid volunteer days annually, to name a few. In 2022 we held our first summer festival/party in London for employees. This was an inclusive event allowing many more colleagues to participate than ever before, which we held again in June this year. We appreciate your feedback on remuneration and experience of working at CFC. We would welcome an opportunity to discuss your feedback in more detail. Please feel free to contact Hannah Binks in HR: hbinks@cfc.com
4.0
May 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-Flexible hours (come early, leave early), occasional snacks, coffee, milk, and occasional pizza or sandwiches provided. -They might pay for your Azure certifications. - Good Engineers in and friendly - Latest tech stack -Bonus

Cons

Limited flexibility since new management: mandatory office attendance three times a week, no longer allowing extended remote work abroad, discontinued "do what you want" days, stricter overall policies. Lot`s of pressure to get things done due to hard deadlines. Not much progression. It takes a very long time to overall progress

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